Respect rides with us. Otherwise, it gets expensive.

Talking loudly on the phone, quickly finishing a burger on the subway, or bringing an e-scooter during rush hour: What may seem trivial to some is disruptive to other passengers. Many people travel together with the Öffis every day. Respect and consideration make a big difference.

That’s why there are no more excuses: Our rules for respectful behavior are clear. Anyone who ignores them, however, can expect a penalty. After all, a lack of consideration comes at the expense of everyone who uses public transport every day.

If you keep the noise down, travel with your dog safely, follow the rules for bringing pets on board, and save your snack for later, you’ll help ensure a pleasant ride for everyone. And you’ll save yourself 50 euros in the process. That way, everyone benefits!

Your burger tastes better after the ride.

Men eats oversized Burger in the underground
Strong-smelling food just doesn’t go over well.
© Wiener Linien

We carry up to 900 passengers at a time on a underground train. Strong-smelling food can quickly make the ride unpleasant for others. That’s why eating is not allowed on the underground. Violations carry a 50-euro penalty. Thank you for your consideration.

Not every story needs an audience.

Woman Talks on the Phone in the Subway with an Oversized Cell Phone
Talking loudly on the phone just doesn't go over well.
© Wiener Linien

We’ve all been there: The news is important, the excitement is overwhelming, and suddenly the whole underground is listening. But noise disturbs other passengers, which is why loud phone calls and watching videos without headphones are not allowed when using the Öffis. Violations carry a 50-euro penalty. Thank you for your consideration.

When it gets crowded, leave the e-scooter outside.

Woman with an oversized e-scooter on the underground
E-scooters just don’t go over well during rush hour.
© Wiener Linien

To ensure there’s enough space for all passengers, the same rules apply to e-scooters as they do to bicycles. They’re prohibited on buses and trams, and are only allowed on the underground outside of rush hour. Violations carry a 50-euro penalty. Thank you for your consideration.

Even the best-behaved dog must wear a muzzle.

Man is holding an oversized dog without a muzzle on the underground
A dog without muzzle just doesn't go over well.
© Wiener Linien

Your dog is a sweetheart anyway. Nevertheless, dogs are only allowed on public transportation if they’re on a leash and wearing a muzzle. This keeps the ride relaxed for both four-legged and two-legged passengers, and everyone feels comfortable. Violations carry a 50-euro penalty. Thank you for your consideration.

What's already working well in our Öffis, and where is there still room for improvement?

We asked around.

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  • 800
    people
    aged 16 to 75 were surveyed on behalf of Wiener Linien.

  • 9
    percent
    admitted to speaking on speakerphone or watching videos without headphones on public transport.

  • 86
    percent
    feel disturbed by loud phone calls and media use.

  • 92
    percent
    believe such behaviour should be avoided.

  • Inhalt blockiert

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Song Lyrics in English:

"I step on the number six tram in the morning rush,
Someone’s phone on speaker, talking way too much.
“Hey, wait a second, I’ve got news for you!”
And the whole tram hears every word they do...

You know that girl from the second floor?
She’s seeing the guy from apartment four!”
My girlfriend laughs so loud on the line
But nobody here seems to mind.

No shame, no shame, nothing’s too much for me,
Driving the tram and the subway crazy.
I spread out wide, I’m loud, I don’t care
Taking my ride through Vienna out there.

Morning rush hour, people everywhere,
Half the city’s waiting on the platform there.
I push right in with my backpack on
Taking it off? That thought is gone.

They say breakfast starts a perfect day,
So I eat my sandwich on the subway.
And that smell filling up the train
Leberkäse roll again!

No shame, no shame, nothing’s too much for me,
Driving the tram and the subway crazy.
I spread out wide, I’m loud, I don’t care
Taking my ride through Vienna out there."
 

Our staff help keep things running smoothly

Wiener Linien service and security staff (man and woman)
Our staff help keep things running smoothly
© Wiener Linien

Wiener Linien’s security and service teams are on duty every day - in stations and on vehicles - with a keen sense of what the situation calls for. They provide guidance, answer questions and step in when needed, ensuring that everything runs smoothly. Sometimes it’s a friendly reminder, sometimes a reassuring presence - often simply being there at the right moment. A little consideration makes their work easier, the journey more pleasant and helps us all arrive safely.

Read more

Consideration and respect keep Vienna moving

Rush hour at the U1 metro
Consideration and respect keep Vienna moving
© Wiener Linien

This campaign for greater consideration and respect on public transport is a vital contribution to a liveable Vienna. Public transport is the backbone of the city – connecting people and keeping daily life in motion. For this system to work, modern infrastructure alone is not enough. It also requires empathy, awareness and mutual respect. Every small act of consideration strengthens our community and makes each journey more enjoyable. Mobility is more than getting from A to B – it is shared experience and shared responsibility.

Frequently Asked Questions (FAQ):

Yes, annual pass holders even take their dog free of charge.

Small dogs transported in a closed container always travel for free. The container primarily serves the safety of the dog. Assistance dogs (guide dogs for the blind, service dogs, signal dogs) with a valid entry in the passenger's disability pass also travel for free.
 
Every dog ​​that is not transported in a closed container is subject to the muzzle and leash requirement. Assistance dogs with a valid entry in the disability pass do not require a leash or muzzle.

Since small dogs can be overlooked, they should be transported in a closed container. Dogs can easily get injured on an escalator. Therefore, we recommend using stairs or an elevator instead.
 

Yes, a muzzle and leash must be put on before entering the underground station. This rule also applies to the elevators leading to the stations.

 

Bus and tram stops are not subject to this requirement. Before boarding the vehicle, a muzzle and leash must be put on.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Dogs may be transported without a muzzle if they are in a closed container. In general, there are many different sizes of muzzles available. If a suitable muzzle cannot be found, it is also possible to have a muzzle custom-made.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

For a single journey, dogs require a half-price ticket, which is a discounted ticket. If multiple journeys are planned, our time tickets (such as weekly or monthly passes) can also be purchased. Holders of annual passes may bring a dog for free.

When purchasing a WienMobil ticket, the name of the accompanying passenger must be entered.
 

No.
The consumption of alcoholic beverages is prohibited in vehicles and stations.
 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.
Begging, as well as offering and selling goods, is prohibited in the Wiener Linien network. Our staff are out daily to prevent the harassment of our passengers in stations and trains. Individuals who disturb the order will be warned or expelled from the vehicle/station.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.
The ban applies to underground trains. Our staff ensure compliance with the eating ban. They will handle special cases (such as diabetics, young children) sensitively and with discretion

 

Ticket controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, listening to music with headphones is allowed as long as it does not disturb other passengers.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, making phone calls as well as video calls is allowed. You should refrain from speaking too loudly during phone calls/video calls out of consideration for other passengers.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.

Playing music is prohibited in the facilities and vehicles of Wiener Linien. An exception is made for our U-Bahn Stars at designated spots. 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.

Smoking is not allowed in the vehicles and from the entrances of the stations. This also applies to vaping with e-cigarettes. Besides preventing health hazards to other passengers, this measure aims to reduce the risk of fire.


Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, you can take your e-scooter on the underground during the following times:

  • Monday to Friday (weekdays) between 9:00 a.m. and 3:00 p.m. and from 6:30 p.m. onwards.
  • On Saturdays, Sundays and public holidays, you can take your e-scooter all day.


For safety reasons, you are not allowed to take e-scooter on trams and buses.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Our colleagues are present in the vehicles and stations every day, ensuring compliance with the house rules. You can support us by reporting your observations to our on-site staff or by calling us at +43 1 7909 100.
 

Please only board the underground using doors with the blue bike symbol. These are located at the front and back of our new vehicles, and in the middle of the carriage for our older models. Place your e-scooter in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip.

 

A maximum of two e-scooters or bicycles is allowed per boarding area. If a stroller and an e-scooter or bicycle are already present, no additional e-scooter may be placed. You may not park your bike in the stroller area.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

Get in touch with us