Passenger rights

Wiener Linien is always committed to our passengers and their rights.

If you have any suggestions or complaints, please contact:

Wiener Linien Customer Service
Telephone: +43 1 7909 100
Monday to Friday (working days): 7am to 8pm; Saturday, Sunday, public holidays: 9am to 5pm
Contact formOpens in a new tab

If you disagree with the decision of Wiener Linien Customer Service, you can contact the Agency for Passenger Rights as an arbitration body.

Agency for Passenger Rights (apf)
Linke Wienzeile 4/1/6
1060 Vienna
www.apf.gv.atOpens in a new tab

In the case of online purchases, you can contact the following bodies:

Internet Ombudsstelle
Ungargasse 64-66/3/404
1030 Vienna
www.ombudsstelle.atOpens in a new tab

The European Commission's platform for out-of-court online dispute resolution can be found at http://ec.europa.eu/consumers/odrOpens in a new tab.

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

Get in touch with us