Passenger rights

Wiener Linien is always committed to our passengers and their rights.

If you have any suggestions or complaints, please contact:

Wiener Linien Customer Service
Telephone: +43 1 7909 100
Monday to Friday (working days): 6 a.m. to 8 p.m., Saturday, Sunday, public holidays: 8 a.m. to 5 p.m.
Email: kundendialog@wienerlinien.at

If you disagree with the decision of Wiener Linien Customer Service, you can contact the Agency for Passenger Rights as an arbitration body.

Agency for Passenger Rights (apf)
Linke Wienzeile 4/1/6
1060 Vienna
www.apf.gv.at

In the case of online purchases, you can contact the following bodies:

Internet Ombudsstelle
Ungargasse 64-66/3/404
1030 Vienna
www.ombudsstelle.at

The European Commission's platform for out-of-court online dispute resolution can be found at http://ec.europa.eu/consumers/odr.

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

Get in touch with us