How may we help you?
Help Center: Handle your concern online
Do you have questions about your annual pass? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Do you need help with the WienMobil app? Whatever concern you have: We are happy to deal with it!
Offices and opening hours
Information and ticket office Westbahnhof
Location: Underground station Westbahnhof, on the mezzanine level between the U6 and U3 lines
Underground lines: U3, U6
Services:
ℹ️ Information
🎟️ Tickets
Opening hours:
- Monday to Friday 06:30-19:00
- Saturday, Sunday, public holidays 09:00-16:00
Information and ticket office Hauptbahnhof
Location: Underground station Südtiroler Platz-Hauptbahnhof, in the passageway between the U1 station Südtiroler Platz and the main station basement (ÖBB)
Underground line: U1
Services:
ℹ️ Information
🎟️ Tickets
Opening hours:
- Monday to Friday 06:30-19:00
- Saturday 09:00-16:00
Information and ticket office Karlsplatz
Location: Underground station Karlsplatz, on the ground floor near the Resselpark exit
Underground lines: U1, U2, U4
Services:
ℹ️ Information
🎟️ Tickets
Opening hours: Monday to Friday 06:30-19:00
Information and ticket office Landstraße (ÖBB railway station Wien Mitte)
Location: Underground station Landstraße, on the ground floor near the Landstraßer Hauptstraße and Gigergasse exits
Underground lines: U1, U2, U4
Services:
ℹ️ Information
🎟️ Tickets
Opening hours: Monday to Friday 06:30-19:00
Information and ticket office Praterstern
Location: Underground station Praterstern, on the ground floor near the Praterstern and Prater/Ausstellungsstraße exits
Underground lines: U1, U2
Services:
ℹ️ Information
🎟️ Tickets
Opening hours: Monday to Friday 06:30-19:00
Information and ticket office Floridsdorf
Location: Underground station Floridsdorf, on the ground floor near the Franklinstraße and Schloßhofer Straße exits
Underground line: U6
Services:
ℹ️ Information
🎟️ Tickets
Opening hours: Monday to Friday 06:30-19:0
Mehrgebühren Center Erdberg
Location: Erdbergstraße 202, 1030 Vienna
Underground line: U3, station Erdberg (exit Franzosengraben)
Services: Handling of additional fees and ticket inspections. No ticket sales, no annual pass service.
Opening hours:
- Monday Tuesday Wednesday Friday 08:00-15:00
- Thursday 08:00-17:30
Wiener Stadtwerke Service Centre
Location: Spittelauer Länder 45, 1090 Vienna
Underground lines: U4 and U6, station Spittelau (exit Josef-Holaubek-Platz)
Services: Services provided by Wiener Stadtwerke companies
Information & opening hours: servicetreff.atÖffnet in einem neuen Tab
Wiener Linien customer hotline
For information about tickets and general information, please call the Wiener Linien customer hotline on +43 1 7909 100.
- Monday to Friday 07:00 to 20:00
- Saturday, Sunday, public holidays 09:00 to 17:00
Lost and Found
If you lose an item on one of our trams, buses or trains, or in a station, the Lost and Found Service of the City of Vienna is available to assist you. Please inquire about lost items by phone or email, and make sure to bring valid photo identification when picking an item up.
Lost and Found Service of the City of Vienna:
- Siebenbrunnenfeldgasse 3, 1050 Vienna
- Phone: +43 1 4000 8091
- Email: fundservice@ma48.wien.gv.at
Here you can check online whether your item has been found: www.fundamt.gv.at/public
Wiener Linien Customer Service
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Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!
Get in touch with us
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Handle your request online: Visit our Help Center
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Find an office: Offices & opening hours
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Call our customer hotline: +43 1 7909 100