Now available: the digital-only annual pass for even more climate protection!
We are consistently pursuing our path as an active climate protector. Therefore, from 3 July we offer you the annual pass as a digital-only ticket. It is an electronic ticket that is available online in the WienMobil ticket shop (web and app) and displayed digitally in the WienMobil app. With the digital annual pass you enjoy all the benefits of the classic annual pass, but make an even greater contribution to climate protection, as we do away with the plastic card and the transport of the card.
Where can I buy the annual pass?
The annual pass is available as a digital-only ticket and as a cheque card.
You can buy the digital-only annual pass online in the WienMobil ticket shop (web and app). The ticket is displayed in the WienMobil app; it can therefore not be issued or printed out as a cheque card. To buy the digital annual pass in the WienMobil Ticketshop, you need a valid customer account in the WienMobil Ticketshop. To do so, you have to register once and enter your personal data. You can then conveniently manage your annual pass online.
You can buy the annual pass as a cheque card at one of our ticket offices and in the WienMobil ticket shop. If you buy it at a ticket office, please bring a recent passport photo and an official photo ID with you. The annual pass can be displayed in the WienMobil App.
Where and when is the annual pass valid?
The Wiener Linien annual pass - whether digital or as a plastic card - is valid for 365 days from the first day of the selected month on all public transport in the core zone of Vienna. It entitles you to as many journeys as you like on the underground, tram and bus (except for special express bus lines), the suburban trains (ÖBB) and the Badner Bahn (to Vösendorf-Siebenhirten).
The annual pass is not valid on WESTbahn trains, on the City Airport Train (CAT), for airport express services and tourist mobility services.
Is the annual pass transferable?
The annual pass is personalised, i.e. it is issued to a specific person. Therefore, it is not transferable.
The annual pass for senior citizens
Persons who have reached the age of 65 can buy the annual pass at a reduced price.
The annual pass as a job ticket: the employee is the cardholder, the employer pays for the ticket
Companies can buy the annual pass for their employees and offset this as a "job ticket" against tax. With a job ticket, the employee is the cardholder, yet payment is made by the employer. There are two ways to obtain a job ticket:
1. Corporate customers: The company orders and pays for the annual ticket and handles everything with Wiener Linien.
In this case, the annual ticket number starts with "486". The employee cannot manage the ticket (e.g. renew or cancel it).
Information for corporate customers: How to obtain job tickets for your employees
- Contact the Wiener Linien corporate customer service.
- They will send you a payment form, please fill it out and return it. for each annual pass you order, please send a completed and signed order form together with a photo and an official photo ID of the respective employee (a copy if sent by mail).
- If you order more than 10 annual passes, we record the ordered annual passes in our system, invoice them and send the corresponding invoice to your company.
- Please note: If an employee already has a valid annual pass (as a private customer), this annual pass must be cancelled for billing reasons.
Contact for corporate customers:
Wiener Linien GmbH & Co KG
Abteilung Vertrieb & Beratung
c/o Team Firmenkundenbetreuung
Erdbergstraße 202, 1030 Wien
Phone: +43 1 7909 100
2. Private customers: The employee orders and pays for the annual pass and settles the account with the employer.
In this case, the employee orders and pays for the annual pass as a private customer and settles the account with their employer. The annual pass number begins with "480". The employee can manage the ticket him/herself (e.g. renew it).
Information for private customers: How to obtain a job ticket
You can buy the annual ticket online in the WienMobil Ticketshop or in the WienMobil app or at one of our ticket offices. You can pay by SEPA direct debit (monthly or annual debit) or by one-time payment in advance (cash, debit or credit card, Paypal, instant bank transfer).
For the current validity period of the annual pass, you can download the invoice in your online account in the WienMobil Ticketshop or request it from the customer service center.
How do I renew my annual pass?
You pay by debiting your account?
As long as you do not inform us that you wish to terminate your contract, a new contractual relationship is established for a further twelve months in each case. Therefore, if you wish to continue receiving your annual pass, you do not need to do anything, the amount will continue to be debited from your account and you will be sent a new check card.
You pay for your annual pass once in advance (by credit card, debit card, EPS, PayPal)?
Your contract ends when the annual pass expires (no automatic renewal). If you would like to have an annual pass again after the expiration date, buy a new annual pass with the desired start date. You can buy the annual pass in the WienMobil Ticketshop and in the WienMobil App, at one of our ticket offices (please bring your annualpPass with you) or with the payment slip you will receive from us together with a reminder letter in time before your annual pass expires.
How do I cancel my annual pass?
Termination with expiry
If you pay for your annual pass once in advance, your contractual relationship ends when your annual pass expires. Therefore, if you do not want a new annual pass after the end of its validity, you do not need to do anything.
If you pay for your annual pass by direct debit from your account and do not want a new annual pass after the end of the validity of your existing annual pass, please let us know that you wish to cancel upon expiration (i.e., at the end of the validity of your existing annual pass). Your subscription will then be terminated free of charge upon expiry of your ticket.
Cancellation before the end of the validity period
The annual pass can be cancelled at any time and without giving any reason on the last day of each month by demonstrably returning the card.
If you cancel your contract before the end of the term, we will charge a handling fee of 22 euros and you will have to return your annual pass.
If at the time of cancellation the debit has already been initiated with the bank, then the amount will be refunded in the following month.
A cancellation of the direct debit order as well as a closure of the direct debit account without prior cancellation of the annual pass entitles Wiener Linien to cancel the contract with immediate effect and to reclaim the card. It is also not possible to suspend the debiting of amounts.
To cancel, you can hand in your card at one of our ticket offices or send the annual pass by registered mail to the following address:
Wiener Linien GmbH & Co KG
Abteilung Vertrieb und Beratung
Erdbergstraße 202, 1030 Wien
Cancellation by third parties
Cancellation by third parties (i.e. persons who are not contracting parties) before the end of the validity period is possible if a corresponding power of attorney has been granted by the annual pass holder and the authorized person returns the annual pass to Wiener Linien.
I have lost my annual pass. My annual pass has been stolen.
If you lose your annual pass or it has been stolen, we can issue you a replacement card for a fee of 10 euros. To do this, we need an official loss or theft report from you. Alternatively, you can also display your annual pass in the WienMobil app - this saves you the processing fee and the submission of the loss or theft notification.
You did not buy your annual pass online? Then you need an account in the WienMobil Ticketshop and the WienMobil app and you have to link your annual pass to the online account.