Free transport service for people with reduced mobility during construction work

A new U2 station is being built below the existing U4 Pilgramgasse station. The construction work on site is very extensive and far-reaching. In order to ensure accessibility around the station during this time, Wiener Linien has joined forces with the Anwaltschaft für Gleichbehandlungsfragen (Ombud for Equal Treatment) to provide an additional service for people with disabilities.

Until further notice, a free transport service is available to people with limited mobility and their accompanying persons registered on their disability pass. The minibus is operated by Wiener Lokalbahnen Verkehrsdienste and is available to passengers seven days a week during U4 operating hours. People who use this service can get from A to B comfortably and barrier-free without having to transfer.

The transport service is on the move for passengers seven days a week during U4 operating hours.

Please register for the transport service the day before

• by e-mail to wlv.dispo@wlb.at or
• by telephone on +43 1 8156070.
• If you order the journey on the same day, you should expect to wait at least 30 minutes. 

Prerequisites for using the transport service are:

• A valid ticket for the Vienna core zone. A signature must be provided in the vehicle as confirmation of the journey. The ticket can also be used afterwards.
• The pick-up point and/or arrival point must be in a defined area around the Pilgramgasse underground station.
• The journey must be from Pilgramgasse in the direction of Heiligenstadt or from Hütteldorf to Pilgramgasse station.

• U2xU4 Pilgramgasse: Shuttle service for passengers with restricted mobility 
• U2xU4 Pilgramgasse: Bedensel engelli yolcularımız için ulaşım hizmeti 
• U2xU4 Pilgramgasse: Usluga vožnje za putnike sa ograničenom mobilnosti 
• U2xU4 Pilgramgasse: usluge prijevoza za putnike s ograničenom pokretljivošću 
• U2xU4 Pilgramgasse: Usluga prevoza za putnike smanjene pokretljivosti

The transport service for people with reduced mobility in the area of the Rathaus U2 station was discontinued on 6 January 2026 due to extremely low demand for this additional service. Passengers use the wide range of alternatives available, such as the tram lines on the Ring or the transfer option at the Schottentor central platform, to reach the Rathaus station barrier-free.