Offices and opening hours

We look forward to attending to you in one of our offices.

Offices and opening hours

Information and ticket office Westbahnhof

Location: Underground station Westbahnhof, on the mezzanine level between the U6 and U3 lines

Underground lines: U3, U6

Services:

ℹ️ Information
🎟️ Tickets

Opening hours:

  • Monday to Friday 06:30-19:00
  • Saturday, Sunday, public holidays 09:00-16:00

Information and ticket office Hauptbahnhof

Location: Underground station Südtiroler Platz-Hauptbahnhof, in the passageway between the U1 station Südtiroler Platz and the main station basement (ÖBB)

Underground line: U1

Services:

ℹ️ Information
🎟️ Tickets

Opening hours:

  • Monday to Friday 06:30-19:00
  • Saturday 09:00-16:00

Information and ticket office Karlsplatz

Location: Underground station Karlsplatz, on the ground floor near the Resselpark exit

Underground lines: U1, U2, U4

Services:

ℹ️ Information
🎟️ Tickets

Opening hours: Monday to Friday 06:30-19:00

Information and ticket office Landstraße (ÖBB railway station Wien Mitte)

Location: Underground station Landstraße, on the ground floor near the Landstraßer Hauptstraße and Gigergasse exits

Underground lines: U1, U2, U4

Services:

ℹ️ Information
🎟️ Tickets

Opening hours: Monday to Friday 06:30-19:00

Information and ticket office Praterstern

Location: Underground station Praterstern, on the ground floor near the Praterstern and Prater/Ausstellungsstraße exits

Underground lines: U1, U2

Services:

ℹ️ Information
🎟️ Tickets

Opening hours: Monday to Friday 06:30-19:00

Information and ticket office Floridsdorf

Location: Underground station Floridsdorf, on the ground floor near the Franklinstraße and Schloßhofer Straße exits

Underground line: U6

Services:

ℹ️ Information
🎟️ Tickets

Opening hours: Monday to Friday 06:30-19:0

Mehrgebühren Center Erdberg

Location: Erdbergstraße 202, 1030 Vienna

Underground line: U3, station Erdberg (exit Franzosengraben)

Services: Handling of additional fees and ticket inspections. No ticket sales, no annual pass service.

Opening hours: 

  • Monday Tuesday Wednesday Friday 08:00-15:00
  • Thursday 08:00-17:30

Wiener Stadtwerke Service Centre

Location: Spittelauer Länder 45, 1090 Vienna

Underground lines: U4 and U6, station Spittelau (exit Josef-Holaubek-Platz)

Services: Services provided by Wiener Stadtwerke companies

Information & opening hours: servicetreff.atÖffnet in einem neuen Tab

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

Get in touch with us