Here you can find us: Offices and opening hours
| Office | Services | Opening hours |
|---|---|---|
| Information and ticket office Westbahnhof Location: Underground station Westbahnhof (U3, U6) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 Saturday, Sunday, public holidays 09:00-16:00 |
| Information and ticket office Hauptbahnhof Location: Underground station Hauptbahnhof (U1) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 Saturday 09:00-16:00 |
| Information and ticket office Floridsdorf Location: Underground station Floridsdorf (U6) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 |
| Information and ticket office Karlsplatz Location: Underground station Karlsplatz (U1, U2, U4) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 |
| Information and ticket office Landstraße (Wien-Mitte) Location: Underground station Landstraße (U3, U4) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 |
| Information and ticket office Praterstern Location: Underground station Praterstern (U1, U2) | ℹ️Information 🎟️Tickets | Monday to Friday 06:30-19:00 |
| Other locations | Services | Opening hours |
|---|---|---|
| Mehrgebühren Center Erdberg Location: Erdbergstraße 202, 1030 Vienna. U3 station Erdberg (exit Franzosengraben) | Handling of additional fees and ticket inspections. ❌ No ticket sales | Monday, Tuesday, Wednesday, Friday 08:00-15:00 Thursday 08:00-17:30 |
| Wiener Linien at the Service Treff Spittelau | Monday, Tuesday, Wednesday, Friday 08:00-15:00 Renovation work on 4 and 5 December 2025: 04.12.2025: Customer service 08:00-12:00, no ticket sales 05.12.2025: Wiener Linien counters closed | |
Wiener Linien Customer Service
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Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!
Get in touch with us
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Handle your request online: Visit our Help Center
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Find an office: Offices & opening hours
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Call our customer hotline: +43 1 7909 100