We build for the future

More about the project U2xU5

Journey

COVID 19: FFP2 masks mandatory in public transport

The Austrian federal government and the Viennese authorities stipulate that passengers on public transport must cover their mouths and noses with an FFP2 mask. The FFP2 mask requirement applies to all passengers, including those who have been vaccinated against COVID-19. The FFP2 mask obligation applies in all Wiener Linien buildings, on the platforms and in the vehicles. 

Exceptions 

The obligation to wear an FFP2 mask does not apply to pregnant women. In these cases, a tight-fitting mechanical protective device covering the mouth and nose area must be worn.

Children under the age of six are exempt from the obligation to wear masks on public transport.

Children from the age of six until the age of 14 may wear a tight-fitting mechanical protective device covering the mouth and nose area instead of the FFP2 mask.

Persons who cannot be expected to wear a mouth-nose protection for health or disability-specific reasons (e.g. people with chronic respiratory diseases, anxiety disorders or advanced dementia) are exempt from the mask requirement on public transport.

People with disabilities and their companions who provide personal assistance or care services are exempt from the minimum distance requirement.

If you or your companion are dependent on reading lips, please bring this to the attention of our staff. They will then communicate with you at a shorter distance. 

Anyone who is exempt from wearing mouth-nose protection for health or disability reasons must present a medical certificate from a doctor established in Austria or the EEA.

Information and control

Wiener Linien informs about the mask obligation by means of announcements, pictograms and info messages on the overhead displays and info screens in the stations or stops. The service and security staff on the public transport network also inform passengers about the regulation.

Anyone who does not wear the mouth-nose protection will be addressed by our security staff. Passengers who refuse and do not want to comply with the rules will be excluded from further travel. As a final consequence, our conditions of carriage stipulate a fine of 50 euros for violations of the mask requirement. This is also anchored in the conditions of carriage and in the house rules of Wiener Linien.

Corona measures of Wiener Linien

We thoroughly clean and disinfect all stations, vehicles and surfaces with which passengers come into contact on a daily basis.

The first doors of buses and high-floor streetcars are locked to create a safety distance between passengers and drivers. In addition, the driver's seats, which do not have an enclosed cabin, are secured with barrier tapes.

Announcements on screens in underground trains and stations give health tips and show how to protect oneself and fellow passengers.

Customer Service Center

Erdbergstraße 202
1030 Wien
U3 stop Erdberg

Opening Hours

Monday, Tuesday, Wednesday: 8am-3pm
Thursday: 8am-5:30pm
Friday: 8am-3pm
Closed on Saturday, Sunday and public holidays