We build for the future

More about the project U2xU5

Journey

Welcome to logwien, your digital key to the city!

From mid-May 2022, logwien will be your new access to the Wiener Linien ticket store and for WienMobil. logwien is the digital key to the services of Wiener Stadtwerke. With one access, you will then be able to use many services, from tickets to energy advice. Simple, secure, practical!

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Support for people who have fled Ukraine

Support offer extended until the end of September: People who have fled Ukraine can use the Wiener Linien network without a ticket until the end of September. Travel documents are sufficient proof. Please keep in mind that the offer is only valid for people fleeing Ukraine.

 

 

До кінця вересня люди, яким довелося залишити Україну через війну, можуть користуватися транспортною мережею Wiener Linien без покупки квитка. Для підтвердження права на безкоштовний проїзд достатньо пред'явити паспорт. Ми закликаємо наших пасажирів користуватися цією пропозицією лише у випадку, якщо ви постраждали через війну і потребуєте допомоги.

 

Люди, которым пришлось покинуть Украину, могут пользоваться транспортной сетью Wiener Linien без покупки билета до конца июня. В качестве доказательства достаточно предъявления паспорта. Мы призываем наших пассажиров убедиться, что этим предложением воспользуются только те, кого это действительно касается.

COVID 19: FFP2 masks mandatory in public transport

It is a legal requirement that passengers on public transport must cover their mouths and noses with an FFP2 mask. The FFP2 mask requirement applies to all passengers, including those who have been vaccinated against COVID-19. 

Exceptions 

Children under the age of six are exempt from the obligation to wear masks on public transport. Children from the age of six until the age of 14 may wear a tight-fitting mechanical protective device covering the mouth and nose area instead of the FFP2 mask. Pregnant women may wear a tight-fitting mechanical protective device covering the mouth and nose area  instead of the FFP2 mask. Persons who cannot be expected to wear a mouth-nose protection for health or disability-specific reasons (e.g. people with chronic respiratory diseases, anxiety disorders or advanced dementia) are exempt from the mask requirement on public transport. 

Anyone who is exempt from wearing mouth-nose protection for health or disability reasons must present a medical certificate from a doctor established in Austria or the EEA.

Information and control

Wiener Linien informs about the mask obligation by means of announcements, pictograms and info messages on the overhead displays and info screens in the stations or stops. The service and security staff on the public transport network also inform passengers about the regulation. Anyone who does not wear the mouth-nose protection will be addressed by our security staff. Passengers who refuse and do not want to comply with the rules will be excluded from further travel. As a final consequence, our conditions of carriage stipulate a fine of 50 euros for violations of the mask requirement. This is also anchored in the conditions of carriage and in the house rules of Wiener Linien.

Corona measures of Wiener Linien

We thoroughly clean and disinfect all stations, vehicles and surfaces with which passengers come into contact on a daily basis. The first doors of buses and high-floor streetcars are locked to create a safety distance between passengers and drivers. In addition, the driver's seats, which do not have an enclosed cabin, are secured with barrier tapes. Announcements on screens in underground trains and stations give health tips and show how to protect oneself and fellow passengers.

Customer Service Center

Erdbergstraße 202, 1030 Vienna
How to arrive: underground U3 station Erdberg, exit Franzosengraben

Opening Hours

Monday, Tuesday, Wednesday: 8am-3pm
Thursday: 8am-5:30pm
Friday: 8am-3pm
Closed on Saturday, Sunday and public holidays