Accessibility Statement

WIENER LINIEN GmbH & Co KG is committed to making the WienMobil app accessible in accordance with the Vienna Anti-Discrimination Law, Official Gazette 35/2004, as amended, for the implementation of Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Gazette L 327 of 2.12.2016, page 1).

This Statement on Accessibility applies to the app versions of WienMobil for the Android and iOS operating systems.

Status of conformance to the requirements

Due to the incompatibilities and exceptions listed below, the WienMobil app conforms, in part, to accessibility standard AA of the “Web Content Accessibility Guidelines – WCAG 2.1” or respectively to the applicable European Standard EN 301 549 V2.1.2 (2018-08)”.

Content with accessibility barriers

The WienMobil app of WIENER LINIEN GmbH & Co KG contains areas of application some of which are not or not yet fully accessible. However, WIENER LINIEN GmbH & Co KG is committed to offering the functionality in a manner that is as accessible as possible.

a) Non-conformance with the accessibility provisions for the implementation of Directive (EU) 2016/2102

Following an external audit conducted by the agency Interface Consult GmbH in March 2021, the WienMobil app fails to comply with the provisions stipulated in WCAG 2.1 in respect of the following:

  • Largely, no landscape view available
  • No consistent navigation implemented
  • Labels of input fields are not correctly allocated in all areas
  • Enlargement of texts in the operating system is not reproduced in all areas of the app
  • Focus sequence for errors in forms sometimes not correct

Endeavours to correct these shortcomings are ongoing. All work in this regard should be completed by the end of 2022.

b) Third party contents

Any third party content that is not controlled by WIENER LINIEN GmbH is exempted from Directive (EU) 2016/2102. No assurances can be made in respect of accessibility compliance of third party content.

Publication of this Statement on Accessibility

This statement was published on 2 April 2021.

Compliance of the app with the Vienna Anti-Discrimination Law for the implementation of Directive (EU) 2016/2102 was last assessed in the form of an audit in accordance with WCAG 2.1, for accessibility standard AA, in March 2021.

This statement was last updated on 25 May 2021.

Feedback and contact details

The offer and services provided on this app are continuously being improved, exchanged and extended. In this regard, user friendliness and accessibility are priority areas for us.

Should you note any barriers that prevent you from using the WienMobil app – any issues that have not been described in the statement, shortcomings in respect of the compliance with accessibility requirements – we would kindly ask you to notify us by e‑mail.

We will review your request and contact you as soon as possible.

Please send all notifications and suggestions to barrierefrei@wienerstadtwerke.at.

Please describe the problem and attach screenshots of the respective areas or links to documents, if possible.

Contact

Group representative for accessible mobility:

Hans-Jürgen Groß
Thomas-Klestil-Platz 13
1030 Vienna
Tel: +43 (664) 88480236
barrierefrei@wienerstadtwerke.at

Responsible for the WienMobil app:

WIENER LINIEN GmbH & Co KG
Erdbergstraße 202
1030 Vienna
support@wienmobil.at 

Enforcement procedure

Should you feel that you do not receive satisfactory answers from the contact indicated above, please feel free to submit a complaint to the Österreichische Forschungsförderungsgesellschaft mit beschränkter Haftung (FFG). Please use the contact form to submit your complaint to the FFG electronically.

The FFG will review complaints with regard to any violations of the requirements of the web accessibility act, in particular in respect of the compliance of mobile accessibility requirements by a federal government body or a public institution related to the federal government.

If the complaint is justified, the FFG will provide recommendations for action to the federal government body or the legal entities concerned and propose measures that serve to remedy and eliminate the existing shortcomings.

If you are personally affected by a suspected discrimination with regard to a lack of accessibility, the body for combating discrimination will support you with information and advice on the available options of legal action.

Customer Service Center

Erdbergstraße 202, 1030 Vienna
How to arrive: underground U3 station Erdberg, exit Franzosengraben

Opening Hours

Monday, Tuesday, Wednesday: 8am-3pm
Thursday: 8am-5:30pm
Friday: 8am-3pm
Closed on Saturday, Sunday and public holidays

Online seit: 22. Juni 2021