Accessibility Statement

WIENER LINIEN GmbH & Co KG is striving to make the WienMobil app as accessible as possible in accordance with the Vienna Anti-Discrimination Act, LGBl. 35/2004 in its current version, to implement the Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (ABl. L 327 of 02/12/2016, p. 1).

This Accessibility Statement applies to the versions of the WienMobil app for the operating systems Android and iOS.

Status of Reconcilability with the Requirements

Due to the irreconcilabilities and/or exemptions listed below, the WienMobil app by WIENER LINIEN GmbH & Co KG is partially reconcilable with conformity level AA of the "Guidelines for Accessible Web Contents - Web – WCAG 2.1" and the applicable European standard "EN 301 549 V3.2.1 (2021-03)" under Directive (EU) 2016/2102 of the European Parliament and of the Council.

Non-Accessible Contents

The WienMobil app by WIENER LINIEN GmbH & Co KG contains application areas which are partially or completely implemented as non-accessible. However, WIENER LINIEN GmbH & Co KG continues to strive towards ideally offering accessible functionality.

a) Irreconcilability with the Accessibility Provisions to Implement Directive (EU) 2016/2102

Following an external audit in May 2022 by the agency Interface Consult GmbH, the WienMobil app does not comply with the provisions of WCAG 2.1 in relation to the following points:

  • No landscape view available

We take the view that a correction would constitute an unreasonable effort in relation to the accessibility provisions. An implementation does not make sense given the current status of technology and is therefore not planned in the medium term.

b) Third-Party Contents

Third-party contents which are outside the sphere of influence of WIENER LINIEN GmbH, are exempt from the Directive (EU) 2016/2102. It is not possible to make pronouncements regarding said third-party contents in relation to their reconcilability with the accessibility provisions.

Creation of this Accessibility Statement

This statement was created on 11 October 2022.

The reconcilability of the app with the Vienna Anti-Discrimination Act to implement the requirements of the Directive (EU) 2016/2102 was last reviewed in an audit pursuant to WCAG 2.1 in May 2022 and confirmed to be at conformity level AA.

Feedback and Contact Details

The offers and services in this app are continuously improved, replaced and extended. In this, we care deeply about operability and accessibility.

If you notice any non-accessibility, which prevents you from using the WienMobil app – issues that are not described in this statement, defects relating to compliance with the accessibility requirements – we ask you to notify us by email.

We will check your query and contact you as soon as possible.

Please send your notifications and suggestions to barrierefrei@wienerstadtwerke.at.

Please describe the problem and, if possible, include screenshots of the affected sections or links to documents. 

Contact

Group Accessibility Officers

Hans-Jürgen Groß
Thomas-Klestil-Platz 13
1030 Vienna
Tel: +43 (664) 88480236
barrierefrei@wienerstadtwerke.at

Responsible for the WienMobil app:

WIENER LINIEN GmbH & Co KG
Erdbergstraße 202
1030 Vienna
support@wienmobil.at 

Enforcement Proceedings

If the contact above is unable to give you satisfactory answers, you can address your complaint to the Austrian Research Promotion Agency (Österreichische Forschungsförderungsgesellschaft mit beschränkter Haftung, FFG). The FFG accepts electronic complaints via the contact form.

Contact form for complaints

The FFG checks complaints to determine whether they relate to violations of the requirements of the Web Accessibility Act, especially defects relating to compliance with the accessibility requirements, federal administration or an institution assigned to it.

To the extent that the complaint is justified, the FFG must make recommendations for action to federal administration or the affected legal bodies and suggest measures which serve to remove the present defect.

More information about the complaint procedure

If you yourself are affected by suspected discrimination due to insufficient accessibility, you can obtain information about and advice on legal recourse from the Department for Combating Discrimination (Stelle zur Bekämpfung von Diskriminierungen).

Customer Service Center

Erdbergstraße 202, 1030 Vienna
How to arrive: underground U3 station Erdberg, exit Franzosengraben

Opening Hours

Monday, Tuesday, Wednesday: 8am-3pm
Thursday: 8am-5:30pm
Friday: 8am-3pm
Closed on Saturday, Sunday and public holidays

Published: June 22, 2021