A man in a wheelchair inside a tram

Accessible mobility

In order to ensure that all customers can travel on Wiener Linien’s services in a flexible and safe way, accessibility has been, and continues to be, a core issue when designing vehicles, stations, guidance and orientation systems. There is a particular focus on people who have a physical disability, or a hearing or visual impairment.

During construction work: free transport service for people with reduced mobility in the U4 Pilgramgasse, U2 Rathaus area

During the construction work at the future U2xU4 Pilgramgasse station and the U2xU5 Rathaus station, a free transport service is available for people with reduced mobility and their accompanying persons registered on their disability pass.

Information and booking

Low-floor technology on the tram, bus and underground

People using wheelchairs boarding the underground
© Wiener Linien

Ultra-low-floor (ULF) trams have been in service throughout Vienna for more than 15 years now. In 2010, over 50 percent of journeys were made with ULF trams for the first time. Every year, around 20 older trams are replaced by the air-conditioned ULF models.

Wiener Linien’s bus fleet is already composed of entirely low-floor vehicles that can be hydraulically lowered even further if required. The low boarding height makes it much easier for elderly people, as well as people in a wheelchair or with a pushchair, to board and alight buses.

The underground V trains are also designed to be accessible. In addition to more space for passengers in wheelchairs or with pushchairs, the gap between the edge of the platform and the train has been minimised and additional fold-out ramps installed.

Barrier-free access to all underground stations and to many of our tram and bus stops is ensured by means of ramps and lifts, meaning that Wiener Linien is a leading example for accessibility throughout Europe.

POPTIS and barrier-free internet

When planning new systems, Wiener Linien works closely together with disability associations and self-help organisations from the very beginning so as to be able to properly understand the specific needs of customers and to serve them in the best possible way. One of the most successful examples here is the POPTIS guidance system for blind people (Pre-On-Post-Trip-Information-System), which was developed by Wiener Linien together with organisations for blind people.

POPTIS directions can be accessed on the barrier-free version of Wiener Linien’s website, which also contains current reports and other relevant information. The website has been specially designed for screen reader programmes that automatically read out the text, ensuring that even blind and visually impaired passengers have unrestricted access.

Tactile guidance system

A man holding a cane for the blind is walking on a tram platform using the tactile orientation system
© Wiener Linien

Many underground stations, in addition to the area around a number of stops, are equipped with a tactile orientation system to facilitate orientation for visually impaired and blind passengers. The system comprises bright, raised guidance strips on the platform floor that run parallel to the edge of the platform. Additional strips branch out in different directions to mark the way to lifts, stairs or escalators.

Blind or severely visually impaired individuals with their principle place of residence in Vienna may – just like any other annual pass holder – take a dog free of charge with their annual pass. If the dog has not been state-certified and entered in an orange disability pass issued by the Federal Social Welfare Office, then the dog must wear a muzzle.

Barrier-free emergency call

Wiener Linien introduced the barrier-free emergency call in 2023. This allows you to make an emergency call not only by speaking, but also by pressing the emergency call button on a touch-sensitive screen. This is an important enhancement for deaf passengers and for people with speech difficulties or learning disabilities. For blind people, the controls of the emergency call system are provided with Braille, tactile symbols and tactile pyramid lettering. 

The barrier-free emergency call system is already in use in many underground stations, for example in the Friedensbrücke U4 station and the Kaisermühlen U1 station. By 2026, Wiener Linien will replace 550 more emergency call systems in lifts and underground stations with the new, barrier-free models.

In the video, Hans-Jürgen Groß shows and describes how the barrier-free emergency call works. He is the Accessibility Officer at Wiener Stadtwerke. The video is in German. There are German and English subtitles and a transcript in German and English.

Liftboy app: control lifts with your smartphone

With the Liftboy app on your smartphone, you can control the lifts in underground stations contactlessly.

You can find more information about the Liftboy app here

Wiener Linien Customer Service

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