A man in a wheelchair inside a tram

Accessible mobility

In order to ensure that all customers can travel on Wiener Linien’s services in a flexible and safe way, accessibility has been, and continues to be, a core issue when designing vehicles, stations, guidance and orientation systems. There is a particular focus on people who have a physical disability, or a hearing or visual impairment.

Accessibility: so that all passengers can travel independently in Vienna

With Wiener Linien, you can travel around Vienna quickly, safely and in an environmentally friendly way. It is important to us that all passengers can travel through Vienna in a self-determined, flexible and barrier-free way. And we have been improving vehicles, stations and guidance systems for better orientation and accessibility for years. We pay particular attention to people who can't see or hear well or at all. And, of course, people who are restricted in their mobility due to a disability or illness. Wiener Linien works closely with disability associations and self-help organisations. This enables us to take special requirements into account when planning new projects and implement them accordingly.

Preparing for your journey

It is best to plan your journey in advance. We offer the following services to ensure that your journey is pleasant and hassle-free:

Accessible website

You will find all the important information you need to plan your journey on the website www.wl-barrierefrei.at. The website is in German. It has been specially designed for screen reader programmes that automatically read out the text, ensuring that blind and visually impaired passengers have unrestricted access.

You can also access the page from the main page www.wienerlinien.at. Select the menu item Textversion there. You can change the font size, and all information is prepared for screen reader programmes. This allows you to have the information read aloud to you, for example, or to use other assistive technologies.

Navigation system POPTIS

POPTIS is a guidance system for blind people. It is in German. It provides directions within the underground network. POPTIS is short for Pre-On-Post-Trip-Information-System. It was developed by Wiener Linien together with organisations for blind people. You can access POPTIS directly via this link or on the website www.wl-barrierefrei.at. 

Accessible restrooms (WCs) in underground stations

You will find accessible restrooms (WCs) in these underground stations. A EuroKey is required to use the accessible WCs.

  • Line U1: Leopoldau, Kagraner Platz, Kaisermühlen VIC, Praterstern (attended toilet facilities), Schwedenplatz (attended toilet facilities), Stephansplatz (attended toilet facilities), Karlsplatz (attended toilet facilities), Südtiroler Platz Hauptbahnhof, Altes Landgut
  • Line U2: Seestadt, Donauspital, Stadlau, Stadion, Praterstern (attended toilet facilities), Schottenring, Schottentor (attended toilet facilities), Volkstheater (attended toilet facilities), Karlsplatz (attended toilet facilities)
  • Line U3: Simmering, Erdberg, Stephansplatz (attended toilet facilities), Herrengasse, Volkstheater (attended toilet facilities), Neubaugasse, Westbahnhof (attended toilet facilities), Hütteldorfer Straße, Ottakring
  • Line U4: Heiligenstadt, Spittelau, Schottenring, Schwedenplatz (attended toilet facilities), Karlsplatz (attended toilet facilities), Meidling Hauptstraße, Hietzing, Hütteldorf
  • Line U6: Floridsdorf, Handelskai, Spittelau, Alser Straße, Westbahnhof (attended toilet facilities), Bahnhof Meidling, Alterlaa, Siebenhirten

Network map with toilets in underground stations (barrier-free PDF)

During construction work: free transport service for people with reduced mobility in the U4 Pilgramgasse, U2 Rathaus area

During the construction work at the future U2xU4 Pilgramgasse station and the U2xU5 Rathaus station, a free transport service is available for people with reduced mobility and their accompanying persons registered on their disability pass.

Information and booking

Buying tickets

There are various ways to buy a ticket.

Ticket machines

Every second ticket machine is mounted at a lower height so that wheelchair users and shorter people can use them.

WienMobil ticket shop

You can order or print tickets from home in our online ticket shop at shop.wienmobil.at.

Tip: Accompanying persons travel free of charge

If your eligibility document states that you need an accompanying person, they can travel free of charge on Wiener Linien. An example of such an eligibility document is your disability pass.

Tip: Take your assistance dog with you free of charge

You can take your assistance dog with you free of charge. Assistance dogs include service dogs, signal dogs and guide dogs. The dog must wear appropriate identification. It must also be listed in your eligibility document, for example in your disability pass. Then your dog does not have to wear a leash or muzzle and will be transported free of charge.

WienMobil app

WienMobil helps you choose the best route and provides information about departure times for all lines at all stops. You can find out how often low-floor vehicles run and exactly when. The app also displays service disruption notifications. Have you activated the WienMobil app on your mobile phone? Then you can also have the information read aloud by your screen reader. With the WienMobil app, you can buy your ticket with your mobile phone whenever and wherever you want. You can find more information at www.wienerlinien.at/wienmobil.

Tactile guidance system

A man holding a cane for the blind is walking on a tram platform using the tactile orientation system
© Wiener Linien

Many underground stations, in addition to the area around a number of stops, are equipped with a tactile orientation system to facilitate orientation for visually impaired and blind passengers. The system comprises bright, raised guidance strips on the platform floor that run parallel to the edge of the platform. Additional strips branch out in different directions to mark the way to lifts, stairs or escalators.

Blind or severely visually impaired individuals with their principle place of residence in Vienna may – just like any other annual pass holder – take a dog free of charge with their annual pass. If the dog has not been state-certified and entered in an orange disability pass issued by the Federal Social Welfare Office, then the dog must wear a muzzle.

Barrier-free emergency call

Wiener Linien introduced the barrier-free emergency call in 2023. This allows you to make an emergency call not only by speaking, but also by pressing the emergency call button on a touch-sensitive screen. This is an important enhancement for deaf passengers and for people with speech difficulties or learning disabilities. For blind people, the controls of the emergency call system are provided with Braille, tactile symbols and tactile pyramid lettering. 

The barrier-free emergency call system is already in use in many underground stations, for example in the Friedensbrücke U4 station and the Kaisermühlen U1 station. By 2026, Wiener Linien will replace 550 more emergency call systems in lifts and underground stations with the new, barrier-free models.

In the video, Hans-Jürgen Groß shows and describes how the barrier-free emergency call works. He is the Accessibility Officer at Wiener Stadtwerke. The video is in German. There are German and English subtitles and a transcript in German and English.

Liftboy app: control lifts with your smartphone

With the Liftboy app on your smartphone, you can control the lifts in underground stations contactlessly.

You can find more information about the Liftboy app here

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

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