House rules

Travel fairly so that we can all get along together.

2 million passengers use Wiener Linien’s stations and vehicles every day. As a result, it is very important to us that our passengers feel safe and secure when using public transport. In order to ensure that we can all get along together, a certain degree of regulation and consideration is required, just like in other areas of life.

The focus of our house rules is primarily on the aspects of safety and consideration for others. After all, wherever many people come together, there are also many different characters. And yet it is so simple. Everyone can make it easier to get along with each other by showing a little consideration for others.

This is important to us.

Anyone is allowed and is able to use public transport as long as they follow a few rules. In order to be able to ensure the safety and comfort of our passengers, the following rules apply in our vehicles and at our stations:

  • No using of bicycles, e-bikes, skateboards, inline skates, scooters, etc.
  • No damaging and/or soiling of property
  • No loud noises and/or music
  • No begging and/or offering goods
  • No consumption of alcohol
  • No smoking (including e-cigarettes and other vaping devices)
  • No dogs without a muzzle and a leash (except for assistance dogs, i.e. signal, service and guide dogs)
  • No misuse of our emergency facilities

As a result, we ask you to:

  • Strictly observe all applicable legal regulations
  • Keep all guidance systems for blind people and information systems, as well as all escape routes and Wiener Linien services, accessible at all times
  • Put your waste into the correspondingly marked containers
  • Do not bother or endanger other passengers
  • Alcohol is permitted on public transport, isn’t it?

    Absolutely not. The consumption of alcoholic drinks is forbidden throughout the entire network, i.e. on the vehicles and at underground stations. Regular surveys clearly show that drinking alcohol on the underground, trams and buses is seen as bothersome by a considerable number of passengers.

    Is smoking allowed on the underground and at stations?

    Smoking has been banned throughout the underground network (stations and vehicles) for many years for safety reasons. Similarly, using e-cigarettes and similar devices is not allowed on public transport or at underground stations.

  • Can I take my dog on public transport?

    Of course you can take your dog with you on public transport – annual pass holders may even do this free of charge. Similarly, small dogs that are carried in a closed transport box travel free of charge. The box is primarily for the dog’s safety as, when there are many passengers, a small dog may be overlooked among all the people.

    Assistance dogs (guide dogs, service dogs, signal dogs) that are entered in a disability pass may also travel free of charge.

    Which ticket do I need to buy for my dog?

    Dogs require a half-price ticket, i.e. a reduced-fare single ticket. The half-price ticket is valid like a normal single ticket and may also be purchased online.

    Do small dogs/puppies travel free of charge if carried on your lap?

    They need a half-price ticket for the public transport just like any other dog – unless they are transported in a closed box. Dogs being carried on laps and puppies must also have a muzzle and a leash.

    Does my dog require a muzzle and a leash?

    Dogs that are not transported in a suitable box must have a muzzle and a leash. Otherwise, the dog may endanger other passengers in the event of an emergency stop or if the vehicle is crowded. Assistance dogs that are entered in a disability pass only need a leash. They do not require a muzzle.

    From which point must my dog have a muzzle and a leash? In the lift too?

    Your dog requires a muzzle and a leash as soon as you enter an underground station. This rule also applies to the lifts in the stations. Bus and tram stops are exempted from this rule.

    There is no muzzle that fits my dog. Does this mean I can take it on public transport without a muzzle?

    There are many different sizes of muzzles available. If you are unable to find a suitably sized muzzle, it is also possible to have one made to measure. Dogs in a closed box may be transported without a muzzle.

    My dog is very small and fits easily into my handbag. Is that sufficient?

    If the bag can be closed, i.e. the dog cannot look out and thus cannot bite other passengers, then the dog can be taken on public transport.

  • May I take my bicycle with me on public transport?

    Anyone can take bicycles on the underground free of charge. It is not permitted to take bicycles on trams or buses for safety reasons (exception: collapsible bicycles).

    When is it permitted to take bicycles on the underground?

    • Monday to Friday (workdays): 9:00 am to 3:00 pm and from 6:30 pm
    • Saturdays, Sundays and public holidays: no restrictions

    Where may I board and where can I put my bicycle on the underground train?

    Please only board the underground using doors that are labelled with the blue bicycle pictogram. Place your bicycle in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip. Using the areas designated for pushchairs for your bicycle is forbidden.

    How many bicycles may I take with me?

    Every passenger may take a maximum of one bicycle and must use the designated doors (labelled with pictograms). A maximum of two bicycles are permitted per boarding area. If there is already one pushchair and one bicycle in the boarding area, no other bicycle may be placed here. It is not permitted to travel with a bicycle and a dog at the same time.

    How old do passengers have to be to take a bicycle with them?

    Children under the age of 12 may only take their bicycle with them if accompanied by an adult. Please note: If you are travelling with several children under the age of 12, please ensure that every child with a bicycle is accompanied by an adult.

    What are the rules for taking children’s bicycles?

    As a general rule, bicycles with a wheel dimension of between 30 and 50 cm (i.e. 12 to 20 inches) are suitable for children, depending on their height. This means that children’s bicycles are easy to carry and can be taken on public transport. Nevertheless, care must be taken to ensure that neither other passengers nor our services are disrupted by taking such bicycles with you.

    Is it only free for annual pass holders to take a bicycle with them?

    No, it is possible to take a bicycle with you free of charge with all tickets. However, as an annual pass holder, you have the advantage of being able to take it with you free of charge on ÖBB suburban trains and regional trains in Vienna (core zone of Vienna).

    Is it also free to take e-bikes?

    Yes, it is also possible to transport e-bikes free of charge. For safety reasons, it is forbidden to transport special models such as tandem bicycles or bicycles with auxiliary drives (except for e-bikes).

    What is the rule for scooters and mopeds?

    Mopeds and e-scooters are not permitted on public transport due to their size and for safety reasons. Children and adults with normal scooters may, of course, take these on public transport. However, the scooter must be collapsed to avoid injuring other passengers.

    May I ride my bike, scooter, inline skates, etc., at the underground station?

    Bicycles may only be pushed on our underground trains and at our stations. It is forbidden to travel on escalators with a bicycle. By the same token, it is not permitted to use scooters, inline skates, skateboards and similar things in the stations for safety reasons.

    May I park my bicycle at stops or underground stations?

    Bicycles parked at stops or underground stations must be removed because they may endanger the safety of other passengers – such as by blocking escape routes. Since May 2013, illegally parked bicycles that are removed by Wiener Linien employees are taken to the MA48 depot in Simmering. The bicycles may be collected from there for a fee.

    What happens to my bicycle in case of disruption?

    If you have to leave the train between stations due to a disruption, you must leave your bicycle on the train for safety reasons. Our employees will be happy to tell you how you can get your bicycle back again later.

  • Are you allowed to listen to loud music or play an instrument?

    No. Being loud, playing music and listening to loud music is not permitted in the facilities and on the vehicles of Wiener Linien. Even headphones can still be loud, so we ask you to listen to music at an appropriate volume.

    Is it forbidden to use your phone on public transport?

    Of course not. Nobody has anything against a short telephone conversation. However, we kindly ask you to refrain from talking loudly on the telephone out of consideration towards other passengers.

    Is begging allowed on public transport?

    Begging, as well as offering and selling goods in any way, is not permitted on public transport. A number of steps have been taken to stop this. An example is the mobile station supervisors, who are highly visible, in addition to the existing station supervisor who oversees the CCTV surveillance.

    Their job is to prevent passengers from being bothered at stations or on trains, to issue warnings to people who disturb the peace or to order them to leave vehicles and stations.

    What can I do if someone plays music or begs on public transport?

    Our colleagues are out and about on the public transport and at the stations every day, ensuring that all the house rules are followed. However, please bear in mind that they cannot be everywhere at the same time. If you would like to help us, you can report what you see to our staff on site (drivers or station supervisors) or by calling our service hotline (01 790 9100).

  • May I leave my waste in the vehicles or stations?

    No. Our underground stations are equipped with over 2,000 bins. We ask our passengers to put newspapers, leftover food, empty bottles, etc. into the designated bins and not to leave these behind in the vehicles and stations. Vehicles that are particularly dirty may also need to be taken out of service for cleaning. This causes disruption to services and may lead to longer waiting times.

    Our video also shows you how to dispose of waste properly.

    What is wrong with leaving a newspaper behind?

    If newspapers are not taken away or disposed of in the designated bins, not only can they end up on the floor, but also on the underground tracks. All that it will take then is a small spark for the newspaper to begin glowing, smoking or, in the worst case, burning. This will result in disruptions to underground services.

    Our short video shows how to dispose of newspapers properly.

    Is it forbidden to eat on public transport?

    There is no general ban on eating on public transport. However, we ask our passengers to avoid leaving waste behind or to dispose of it accordingly, and not to bother other passengers with strong-smelling food such as pizza or meat loaf rolls.

    The following video shows more about the subject of eating and drinking on public transport.

    Is it possible for Wiener Linien to sort waste?

    There are various bins available to sort waste on the U3 (paper and other waste) and the U2 underground lines (paper, PET bottles, metal and other waste). We can only hand over waste for disposal that has been sorted. If, for instance, cans, bottles or other general waste are in the paper-recycling bin, these cannot be sorted again for organisational reasons.

    In such cases, we then have to put the waste in the general waste container. Consequently, we kindly ask you to put paper in the paper bin, cans in the metal bin and drinks bottles in the bin for PET bottles.

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Do you have praise, a complaint or a suggestion for us? Whatever concern you have: We are happy to take care of it!

Get in touch with us