a woman in Wiener Linien work clothes talks to a man

How can we help you?

Here you can deal with your enquiry directly online, find frequently asked questions and more information.

Help Center: Handle your concern online

Do you have questions about your annual pass? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Do you need help with the WienMobil app? Whatever concern you have: We are happy to deal with it!

Visit our online Help Center

Office Opening hours
Information and ticket office Westbahnhof Monday to Friday 06:30-19:00
Saturday, Sunday, public holidays 09:00-16:00
Information and ticket office Hauptbahnhof Monday to Friday 06:30-19:00
Saturday 09:00-16:00
Information and ticket office Floridsdorf Monday to Friday 06:30-19:00
Information and ticket office Karlsplatz Monday to Friday 06:30-19:00
Information and ticket office Landstraße (Wien-Mitte) Monday to Friday 06:30-19:00
Information and ticket office Praterstern Monday to Friday 06:30-19:00
Mehrgebühren Center Erdberg: Here we handle all aspects of ticket inspections and additional ticket fees.
Erdbergstraße 202, 1030 Vienna
U3 station Erdberg (exit Franzosengraben)		 Monday, Tuesday, Wednesday, Friday 08:00-15:00
Thursday 08:00-17:30
Service Treff Spittelau
Spittelauer Länder 45, 1090 Vienna
U4 and U6 station Spittelau (exit Josef-Holaubek-Platz)		 Monday, Tuesday, Wednesday, Friday 08:00-15:00
Thursday 08:00-17:30

Wiener Linien customer hotline

For information about tickets and general information, please call the Wiener Linien customer hotline on +43 1 7909 100.

  • Monday to Friday 07:00 to 20:00
  • Saturday, Sunday, public holidays 09:00 to 17:00

Lost and Found

If you lose an item on one of our trams, buses or trains, or in a station, the Lost and Found Service of the City of Vienna is available to assist you. Please inquire about lost items by phone or email, and make sure to bring valid photo identification when picking an item up.

Lost and Found Service of the City of Vienna: 

Here you can check online whether your item has been found: www.fundamt.gv.at/public

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

Get in touch with us