On the move together - with consideration and respect

Speakerphone calls. Music without headphones. The last bite of garlic pizza on the subway. What may not bother some can quickly become unpleasant for others. Millions of people share Vienna’s public transport every day. A little consideration goes a long way: keep the volume down, take off your backpack, keep dogs safely secured and enjoy your snacks outside. Because Vienna’s best travelling community knows how to ride together. Thank you for doing your part.

Loud phone calls don’t make the journey better

Young woman speaking loudly on the phone in the metro
Loud phone calls don’t make the journey better
© Wiener Linien

We’ve all experienced it: exciting news that simply has to be shared with the entire carriage. But the truth is, not everything is meant for a public audience. Being considerate means keeping phone calls brief and quiet – or saving them for later. Music and videos should always be enjoyed with headphones. 

Strong-smelling food can quickly become unpleasant

A man eating his sandwich in the metro
Strong-smelling food can quickly become unpleasant
© Wiener Linien

A single underground train can carry up to 900 passengers at a time. Strong-smelling food or alcohol can quickly make the journey unpleasant for others. If you’re hungry, enjoy your meal after your trip – and if you’d like to raise a toast, there’s surely a more suitable place.

Dogs travel safely with a leash and muzzle

Dog without a leash and muzzle in the metro
Dogs travel safely with a leash and muzzle
© Wiener Linien

For a relaxed and safe journey for everyone - on two legs or four - dogs are required to wear a leash and a properly fitted muzzle on public transport. Clear rules create reassurance and help ensure all passengers feel at ease.

Backpacks belong between your feet during rush hour

Student with huge rucksack on his back in the metro
Backpacks belong between your feet during rush hour
© Wiener Linien

During peak times, a backpack on your back or on an empty seat quickly becomes an obstacle. It takes up valuable space, bumps into others and slows down boarding and alighting. Taking it off and placing it between your feet is a simple step that makes the ride smoother for everyone.  

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Song Lyrics in English:

"I step on the number six tram in the morning rush,
Someone’s phone on speaker, talking way too much.
“Hey, wait a second, I’ve got news for you!”
And the whole tram hears every word they do...

You know that girl from the second floor?
She’s seeing the guy from apartment four!”
My girlfriend laughs so loud on the line
But nobody here seems to mind.

No shame, no shame, nothing’s too much for me,
Driving the tram and the subway crazy.
I spread out wide, I’m loud, I don’t care
Taking my ride through Vienna out there.

Morning rush hour, people everywhere,
Half the city’s waiting on the platform there.
I push right in with my backpack on
Taking it off? That thought is gone.

They say breakfast starts a perfect day,
So I eat my sandwich on the subway.
And that smell filling up the train
Leberkäse roll again!

No shame, no shame, nothing’s too much for me,
Driving the tram and the subway crazy.
I spread out wide, I’m loud, I don’t care
Taking my ride through Vienna out there."
 

  • 800
    people
    aged 16 to 75 were surveyed on behalf of Wiener Linien.

  • 9
    percent
    admitted to speaking on speakerphone or watching videos without headphones on public transport.

  • 86
    percent
    feel disturbed by loud phone calls and media use.

  • 92
    percent
    believe such behaviour should be avoided.

Our staff help keep things running smoothly

Wiener Linien service and security staff (man and woman)
Our staff help keep things running smoothly
© Wiener Linien

Wiener Linien’s security and service teams are on duty every day - in stations and on vehicles - with a keen sense of what the situation calls for. They provide guidance, answer questions and step in when needed, ensuring that everything runs smoothly. Sometimes it’s a friendly reminder, sometimes a reassuring presence - often simply being there at the right moment. A little consideration makes their work easier, the journey more pleasant and helps us all arrive safely.

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Consideration and respect keep Vienna moving

Rush hour at the U1 metro
Consideration and respect keep Vienna moving
© Wiener Linien

This campaign for greater consideration and respect on public transport is a vital contribution to a liveable Vienna. Public transport is the backbone of the city – connecting people and keeping daily life in motion. For this system to work, modern infrastructure alone is not enough. It also requires empathy, awareness and mutual respect. Every small act of consideration strengthens our community and makes each journey more enjoyable. Mobility is more than getting from A to B – it is shared experience and shared responsibility.

Frequently Asked Questions (FAQ):

Yes, annual pass holders even take their dog free of charge.

Small dogs transported in a closed container always travel for free. The container primarily serves the safety of the dog. Assistance dogs (guide dogs for the blind, service dogs, signal dogs) with a valid entry in the passenger's disability pass also travel for free.
 
Every dog ​​that is not transported in a closed container is subject to the muzzle and leash requirement. Assistance dogs with a valid entry in the disability pass do not require a leash or muzzle.

Since small dogs can be overlooked, they should be transported in a closed container. Dogs can easily get injured on an escalator. Therefore, we recommend using stairs or an elevator instead.
 

Yes, a muzzle and leash must be put on before entering the underground station. This rule also applies to the elevators leading to the stations.

 

Bus and tram stops are not subject to this requirement. Before boarding the vehicle, a muzzle and leash must be put on.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Dogs may be transported without a muzzle if they are in a closed container. In general, there are many different sizes of muzzles available. If a suitable muzzle cannot be found, it is also possible to have a muzzle custom-made.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

For a single journey, dogs require a half-price ticket, which is a discounted ticket. If multiple journeys are planned, our time tickets (such as weekly or monthly passes) can also be purchased. Holders of annual passes may bring a dog for free.

When purchasing a WienMobil ticket, the name of the accompanying passenger must be entered.
 

No.
The consumption of alcoholic beverages is prohibited in vehicles and stations.
 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.
Begging, as well as offering and selling goods, is prohibited in the Wiener Linien network. Our staff are out daily to prevent the harassment of our passengers in stations and trains. Individuals who disturb the order will be warned or expelled from the vehicle/station.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.
The ban applies to underground trains. Our staff ensure compliance with the eating ban. They will handle special cases (such as diabetics, young children) sensitively and with discretion

 

Ticket controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, listening to music with headphones is allowed as long as it does not disturb other passengers.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, making phone calls as well as video calls is allowed. You should refrain from speaking too loudly during phone calls/video calls out of consideration for other passengers.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.

Playing music is prohibited in the facilities and vehicles of Wiener Linien. An exception is made for our U-Bahn Stars at designated spots. 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

No.

Smoking is not allowed in the vehicles and from the entrances of the stations. This also applies to vaping with e-cigarettes. Besides preventing health hazards to other passengers, this measure aims to reduce the risk of fire.


Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Yes, you can take your e-scooter on the underground during the following times:

  • Monday to Friday (weekdays) between 9:00 a.m. and 3:00 p.m. and from 6:30 p.m. onwards.
  • On Saturdays, Sundays and public holidays, you can take your e-scooter all day.


For safety reasons, you are not allowed to take e-scooter on trams and buses.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Our colleagues are present in the vehicles and stations every day, ensuring compliance with the house rules. You can support us by reporting your observations to our on-site staff or by calling us at +43 1 7909 100.
 

Please only board the underground using doors with the blue bike symbol. These are located at the front and back of our new vehicles, and in the middle of the carriage for our older models. Place your e-scooter in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip.

 

A maximum of two e-scooters or bicycles is allowed per boarding area. If a stroller and an e-scooter or bicycle are already present, no additional e-scooter may be placed. You may not park your bike in the stroller area.

 

Controllers will issue an additional fee of EUR 50.00 if passengers do not comply with our rules. A detailed list can be found in our House Rules and our Conditions of Carriage.

 

Wiener Linien Customer Service

  • Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Whatever concern you have: We are happy to take care of it!

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