On the move together - with consideration and respect

Are you studying in Vienna, but not spending the whole year in the city? With the following tickets, you can enjoy unlimited travel on the underground, trams and buses within the Vienna core zone. This excludes special express bus routes (e.g. the airport buses). However, you can also use ÖBB services(e.g. the express trains “S-Bahn”) and the Vienna local lines ('Lokalbahnen' to Vösendorf-Siebenhirten) within the Vienna core zone.

1. 31 Day Digital VIENNA

Validity: 31 Day Digital VIENNA is valid for 31 days from the selected date (until 00:59 on the day following the last day). The digital ticket is issued to a specific person and is therefore non-transferable. The paper ticket must be validated before the first journey and is only valid with the validation stamp. The paper ticket is transferable, which means that it can be used by several different people (but not at the same time).
For more detailed information and prices, visit our WienMobil Ticketshop or the WienMobil app.

Benefits: The ticket is non-binding and expires automatically after 31 calendar days.

2. Annual Pass (Digital) VIENNA Youth

Validity: The start of validity must be no later than 1 day before reaching the age of 26. The ticket is valid for one year from the first day of the selected month and is non-transferable.
For more detailed information and prices, visit our WienMobil Ticketshop or the  WienMobil app.

You can download the WienMobil app here:
WienMobil app for iOS 
WienMobil app for Android

Benefits: The Annual Pass (Digital) VIENNA Youth is valid until it is actively cancelled. This means that there is no need to worry about buying a new ticket every month, and you can use our public transport system within the Vienna core zone with ease during your stay. By choosing the Annual Pass Digital VIENNA Youth, you will always have your pass conveniently accessible on your smartphone. This also simplifies the cancellation process once your period of study in Vienna comes to an end.

Termination:

• Termination with 12 months' notice.
  The information is summarised in our FAQ How do I cancel my Annual pass on expiry?.
  
  
• Ordinary termination is possible after 7 months.
  The information is summarised in our FAQ How do I cancel my annual pass after the seven months have expired? (“ordinary” termination).
  
  
• Termination before the end of 7 months (special termination).
  This information is summarised in our FAQ How do I cancel my annual pass before the end of the seven months? (special termination).

Our recommendation: For stays of up to three months, choose the 31 Days VIENNA ticket. For stays of four months or longer, take the Annual Pass Digital VIENNA Youth.

If you are in Vienna for three months or less, the 31 Days VIENNA ticket is the best choice. It costs EUR 65.20 per month, meaning you pay a maximum of EUR 195.60 for a three-month period. This keeps you flexible without committing to a long-term contract.

However, if you are staying in Vienna for four months or longer, the Annual Pass Digital VIENNA Youth is the better value. With monthly direct debit, it costs EUR 25.75 per month. Although there is a minimum contract term of seven months - and a fee applies if you cancel before the standard twelve-month term expires - the total cost in this scenario is only EUR 206. This makes the annual pass cheaper than buying multiple 31-day tickets starting from the fourth month.

Ticket machines are available at all subway stations and on every tram.

That depends on which line you mean. Vienna has one of the densest public transport networks in the world with the shortest intervals. 96% of Vienna's residents already live within the public transport catchment area, no more than 300 metres from the nearest bus or tram stop and no more than 500 metres from an underground or suburban railway station. In thinly populated areas, our lines cannot run as frequently as in more central locations for economic reasons.

We work with the City of Vienna to respond to urban development on an ongoing basis. Furthermore our lines are continuously evaluated through passenger counts and on-site observations. We adjust the intervals and operating hours as necessary. Deviations from the timetable can result in irregular departures and longer waiting times at short notice.

You can find our current ticket selection on our website or in our WienMobil Ticketshop.

Mobile ticket machines are installed in every tram.

If you purchase the ticket at a slightly higher price on the tram, you must purchase it immediately after boarding at the ticket machine. Depending on the type of machine, you may need to validate the ticket again. Pay attention to the imprint 'Bitte entwerten' ('Please validate').

At the mobile ticket machines in trams, you can purchase the following tickets for an additional fee of €0.20:

• Single journey
• Discounted single trip
• 24 hours Vienna (available only in barrier-free trams)

If you purchase the ticket at a slightly higher price on the tram, you must purchase it immediately after boarding at the ticket machine. Depending on the type of machine, you may need to validate the ticket again. Pay attention to the imprint 'Bitte entwerten' ('Please validate').

At ticket machines in subway stations, all of the following payment methods are accepted. In barrier-free trams, banknotes are not accepted, and in E2 trams, only coins can be used.

Cash: (availability of coin and banknote acceptance may vary):

• Coins: EUR 0.10, EUR 0.20, EUR 0.50, EUR 1, EUR 2
• Banknotes: EUR 5, EUR 10, EUR 20, EUR 50, EUR 100

Credit and debit cards:

• American Express
• Diners Club
• Discover
• JCB
• Maestro
• Mastercard
• Union Pay
• VISA
• VPAY

The received ticket is the receipt.

The following information are required to create a timetable: line route, journey time between all stops, compensation times at the final stops and vehicle size. Depending on demand at different times of the day and on different days of the week, as well as the most important connections, the intervals, operating hours and departure times are determined accurate to the second.

The new user interface was developed in close collaboration with UX experts, with the goal of creating a system that is both user-friendly and accessible. Passenger needs – such as quick ticket access and easily findable fare information – were specifically considered. Together with customers, areas for improvement were identified and implemented. The result is an interface that is not only functional and intuitive but also meets the diverse needs of our passengers.

There are various reasons why the scheduled route is changed:

• In the event of major operational disruptions that prevent vehicles from continuing their journey, there are short-haul options on every line to maintain service on part of the line and restore the timetable and planned intervals. This also allows our drivers to adhere to their working hours and break times.
• The vehicles used on rail and road must first travel from the depot or garage to the first or final stop of the line. After their shift, the vehicles return to the depot or garage again. It makes sense to transport passengers during those rides before turning towards the depot. These return journeys are usually carried out between the scheduled intervals.

Our passenger numbers are continuously evaluated to determine the utilisation of our lines. All new vehicles are equipped with electronic counting devices above each door. In addition, manual passenger counts are carried out. Connections also play an important role in planing an interval.

An example: If a tram line connects to an underground line that runs every 5 minutes at weekends, it makes sense for the tram to run every 10 minutes to ensure good connections.

Furthermore the minimum frequency of public transport services is specified in a contract between the City of Vienna and Wiener Linien for each mode of transport at all times of the day. So basic public transport services are provided even at times of low demand or in decentralised areas. Wiener Linien is committed to the economical use of operating resources and personnel, which is why minimum intervals can only be reduced once defined utilisation values have been exceeded regularly.

An example: Due to the high demand, the underground lines run every 2.5 to 3.75 minutes during the morning rush hour. These values refer to the total utilisation within a 30-minute period and not to a single journey. A vehicle could very easily fall above the specified threshold, for example, due to the end of the school day at a secondary school.

Navigation has been made significantly more intuitive, allowing you to reach your desired ticket more quickly and easily. Fare information is presented transparently: each ticket includes a “Learn more” button that provides additional details. Throughout the purchase process, contextual hints are displayed to guide you step by step. A new shopping cart feature allows you to combine up to three different ticket types and a total of seven tickets in one transaction. Overall, the ticket purchase process is now simpler, clearer, and more convenient.

All timetables are available on our website and are displayed at all stops.

The WienMobil app shows the next departure times for all stops under the menu item ‘Lines’.

There is generally a separate timetable for: school days, holidays, Saturdays, Sundays and public holidays.

A timetable is permanently adjusted if the route, journey time between stops, operating hours, vehicle size or demand change. Another reason is to coordinate with other lines.

The timetable can also be changed temporarily. On some days, special timetables are used on certain lines. For example, during events (concerts, football matches, bathing season, etc.) or during modernisation measures. On these days, the regular timetable is suspended.

The Europe-wide railway timetable change in December has little impact on Wiener Linien. We only adjust our lines at this time if connections to the S-Bahn are affected.

In principle, construction sites are planned in such a way that there is little to no impact on passengers' usual routes. For this reason, many track construction sites are carried out at night and larger construction projects are carried out during the holiday season. However, depending on the circumstances, normal operations may have to be restricted because sections of the road or track are no longer passable. In bus operations, this usually leads to small-scale diversions due to the greater flexibility. In tram and underground operations, depending on the spatial conditions and existing track connections, entire sections of lines may have to be closed, and replacement measures planned.

Separate construction timetables are drawn up during the construction work. These timetables include the changed route with journey times, the adjusted intervals and the operating hours. This enables stable and scheduled operation even when conditions change, and drivers can take reliable breaks and work shifts based on the prepared duty roster.

Each line has only one stop where optimal transfer options can be taken into account. This is usually where most passengers change trains. The timetable at the other stops along the rest of the route is therefore determined by this.

We generally run very frequent intervals during the day, which means that transfer times are usually only a few minutes. On lines with longer intervals or during evening and night-time service, connections are coordinated according to priority.

It is not possible to offer all conceivable connections in the form of direct lines. Direct connections often represent inefficient parallel traffic to other lines. Public transport should be viewed as a mass transport system for the entire population, which is why individual wishes cannot be taken into account.

There are numerous reasons why vehicles are fuller. During the morning rush hour, all available vehicles are in service. The simultaneous start of schools in Vienna leads to a very high volume of passengers in a very short period of time. Public transport can also very easily be fuller than planned due to delays. If there is a delay on a line, a vehicle has to take on more passengers than planned.

Our routes are continuously evaluated through passenger counts and on-site observations. If necessary, we adjust the intervals to have more vehicles in service on a route. However, it must be considered that there is only a limited number of staff and vehicles, which must be distributed as evenly as possible and as needed across the entire city and route network.

Here is an example: at busy intersections, a delay of only 30 seconds can result in 80 additional passengers waiting at the stop. Delays can occur very quickly: for example, a door is held open for additional passengers and the vehicle misses the green phase at the traffic lights. When more people than usual are waiting at the next stop, the passenger change takes longer. This continues until the public transport is extremely crowded.

But how can the delay be made up? We are prepared for precisely such cases and allow for a so-called ‘compensation time’ at the final stops so that the next service can depart on time in the event of delays. Insider information: some lines even have a scheduled waiting time on their route to compensate for delays and reestablish regularity.

The timetable shows the planned stops for boarding and alighting at specified times.

There are various reasons why the planned timetable is not always kept:

Sometimes there are technical difficulties, sometimes delays. However, in surface transport, there are many disruptive factors due to mixed traffic with other road users. These include incidents such as accidents or illegally parked vehicles, which can completely disrupt the timetable. But even shorter delays, for example due to emergency vehicles, garbage trucks or inattentive drivers, can lead to significant deviations from the timetable due to the ever-increasing time required for passengers to board and alight.