Klimatickets

Are you studying in Vienna, but not spending the whole year in the city? With the following tickets, you can enjoy unlimited travel on the underground, trams and buses within the Vienna core zone. This excludes special express bus routes (e.g. the airport buses). However, you can also use ÖBB services(e.g. the express trains “S-Bahn”) and the Vienna local lines ('Lokalbahnen' to Vösendorf-Siebenhirten) within the Vienna core zone.

1. 31 Day Digital VIENNA

Validity: 31 Day Digital VIENNA is valid for 31 days from the selected date (until 00:59 on the day following the last day). The digital ticket is issued to a specific person and is therefore non-transferable. The paper ticket must be validated before the first journey and is only valid with the validation stamp. The paper ticket is transferable, which means that it can be used by several different people (but not at the same time).
For more detailed information and prices, visit our WienMobil Ticketshop or the WienMobil app.

Benefits: The ticket is non-binding and expires automatically after 31 calendar days.

2. Annual Pass (Digital) VIENNA Youth

Validity: The start of validity must be no later than 1 day before reaching the age of 26. The ticket is valid for one year from the first day of the selected month and is non-transferable.
For more detailed information and prices, visit our WienMobil Ticketshop or the  WienMobil app.

You can download the WienMobil app here:
WienMobil app for iOS 
WienMobil app for Android

Benefits: The Annual Pass (Digital) VIENNA Youth is valid until it is actively cancelled. This means that there is no need to worry about buying a new ticket every month, and you can use our public transport system within the Vienna core zone with ease during your stay. By choosing the Annual Pass Digital VIENNA Youth, you will always have your pass conveniently accessible on your smartphone. This also simplifies the cancellation process once your period of study in Vienna comes to an end.

Termination:

• Termination with 12 months' notice.
  The information is summarised in our FAQ How do I cancel my Annual pass on expiry?.
  
  
• Ordinary termination is possible after 7 months.
  The information is summarised in our FAQ How do I cancel my annual pass after the seven months have expired? (“ordinary” termination).
  
  
• Termination before the end of 7 months (special termination).
  This information is summarised in our FAQ How do I cancel my annual pass before the end of the seven months? (special termination).

Our recommendation: Annual Pass Digital VIENNA Youth with advance payment or annual SEPA direct debit!

1. You benefit from a lower rate.
2. You can order the Annual pass online.
3. You can cancel the Annual pass during the year.
4. The excess amount paid will be refunded the following month.

Companies can pay for their employees' annual passes and claim them as a "job ticket" for tax purposes. In other words, the job ticket is an annual pass that the employer pays for the employee.

Tap+Ride is a new contactless way to buy public transport tickets in Vienna. Simply tap your credit or debit card or a digital wallet on your phone or smartwatch and you’re good to go.

BUSINESSBike is the WienMobil Rad bike sharing solution for the B2B sector. The company provides its employees 60 minutes per journey free of charge. 

Ticket machines are available at all subway stations and on every tram.

That depends on which line you mean. Vienna has one of the densest public transport networks in the world with the shortest intervals. 96% of Vienna's residents already live within the public transport catchment area, no more than 300 metres from the nearest bus or tram stop and no more than 500 metres from an underground or suburban railway station. In thinly populated areas, our lines cannot run as frequently as in more central locations for economic reasons.

We work with the City of Vienna to respond to urban development on an ongoing basis. Furthermore our lines are continuously evaluated through passenger counts and on-site observations. We adjust the intervals and operating hours as necessary. Deviations from the timetable can result in irregular departures and longer waiting times at short notice.

Before you start your journey, hold your contactless payment method against a Tap+Ride device. A green check mark and a short beep confirm your purchase. Your card or device then acts as your ticket and can be checked during inspections.

The job ticket can be conveniently ordered and managed via the Business Portal.

• Send us an email at business@wienerlinien.at
• We require a written agreement in the form of a framework contract.
• We will send you the framework agreement, the registration link, and all other relevant information.
• After activation, you can order, view, and manage the job tickets online at any time in the Business Portal.

For Android, the app requires at least version 9, and at least version 17 for iOS. For older versions or other operating systems, please use our web version under www.wienmobil.at
 

You can find our current ticket selection on our website or in our WienMobil Ticketshop.

1. Go to the website wienerlinien.at/oeffi-denkwerkstatt and click on the link "Anmelden oder registrieren" (Sign up or register).
2. Next, the logwien registration window will open. If you already have a logwien account, log in. If you are not yet registered with logwien, create an account by clicking on "Konto erstellen" (Create account).
3. Once you are logged in to logwien, you can indicate your interests in Öffi-Denkwerkstatt and sign up for workshops.

The payment for job tickets is made via "purchase on invoice".

Please note that annual passes paid in advance via SEPA direct debit and/or cash (both starting with 480) cannot be transferred into the Business Portal. These passes must be reordered through the Business Portal, and the existing annual pass must be cancelled.

Mobile ticket machines are installed in every tram.

If you purchase the ticket at a slightly higher price on the tram, you must purchase it immediately after boarding at the ticket machine. Depending on the type of machine, you may need to validate the ticket again. Pay attention to the imprint 'Bitte entwerten' ('Please validate').

By default, a standard single ticket for Vienna is issued. You can also choose a discounted single ticket directly on the device. Just make your selection on the touchscreen before tapping.
Important: If you don’t select anything and simply tap, a standard single ticket will be purchased automatically.

Yes, you can select the number of tickets on the screen before you pay. If you tap straight away, one ticket will be issued.
Please note that each transaction can only include one ticket type. So you can either buy multiple standard tickets or multiple discounted tickets but not a mix of both.

At a WienMobil Station, you'll find a variety of mobility services in one place. For example, you can easily switch from the underground to a bicycle or from a car-sharing vehicle to the bus. Depending on your mobility needs, you'll find a convenient and sustainable option.
 

The framework agreement serves as the legal basis for contract processing between the employer (the company) and Wiener Linien corporate customer service.

• Fares and tickets
• Route planning
• Stations, stops, and other infrastructure
• Vehicles
• Passenger information
• Multimodal mobility options
• Digital services

At the mobile ticket machines in trams, you can purchase the following tickets for an additional fee of €0.20:

• Single journey
• Discounted single trip
• 24 hours Vienna (available only in barrier-free trams)

If you purchase the ticket at a slightly higher price on the tram, you must purchase it immediately after boarding at the ticket machine. Depending on the type of machine, you may need to validate the ticket again. Pay attention to the imprint 'Bitte entwerten' ('Please validate').

• There is an error in the data connection.
• You have changed the filter/profile settings in the past: This information is stored on your device. For example, if you disabled the option “Taxi” in the menu under Settings -> Mobility, this option will be hidden for all route queries until you reactivate the option.
• Available routes for taxis are only displayed for distances between 1.5 km and 30 km (air-line distance).
• Available routes for bicycles and pedestrians are only displayed for distances of less than 10 km.

Based on the calendar day on which the ticket was validated - valid for 7 or 31 calendar days from the start of validity until 00:59 on the following day.

You can view your trips and download receipts via the customer portal of Worldline Austria GmbH. You’ll need to create an account to access your records.

At ticket machines in subway stations, all of the following payment methods are accepted. In barrier-free trams, banknotes are not accepted, and in E2 trams, only coins can be used.

Cash: (availability of coin and banknote acceptance may vary):

• Coins: EUR 0.10, EUR 0.20, EUR 0.50, EUR 1, EUR 2
• Banknotes: EUR 5, EUR 10, EUR 20, EUR 50, EUR 100

Credit and debit cards:

• American Express
• Diners Club
• Discover
• JCB
• Maestro
• Mastercard
• Union Pay
• VISA
• VPAY

Simply use our contact forms. If you encounter any problems/errors, we will require the following additional information for an exact analysis:

• Device type (e.g. iPhone SE)
• Screenshots of the error

For WienMobil app:

• Operating system version (e.g. Android 12.1)
• App version of the app (scroll to the bottom in the WienMobil menu)

For WienMobil web version:

• Operating system
• Browser & version

Start by tapping your card to buy your own ticket. Once you see the green check mark, begin a new transaction, select the discounted ticket option, and tap again to purchase a ticket for your child (ages 6–14) or your dog.

You’ll see a green check mark on the screen and hear a short sound. That’s your confirmation your ticket is valid and you can start your journey.

Employees should wait to receive the job ticket and then cancel the private annual pass by providing proof of return.

Between the employer (company) and Wiener Linien corporate customer service.

Currently, Wiener Linien cannot offer special conditions for companies for the carsharing WienMobil Auto. 

Please contact us by e-mail business@wienerlinien.at and tell us about your request/offer you are interested in. 

Theme Formats: In theme formats, workshops are conducted in workshop settings to work on specific projects, products, and services of Wiener Linien. The workshops usually last 2-3 hours.

Open Lab: At the Open Lab, initial ideas and concepts for forward-looking topics are gathered. Participation lasts no longer than 1 hour.

Short Surveys: Ideas can be contributed comfortably from home through our online short surveys on various public transportation topics.

Information Events: The Öffi Denkwerkstatt also participates in various Wiener Linien events, such as the Öffi-Tag (Tramway Tag). There, interested individuals can get information and contribute their own topics
 

In WienMobil, you can find public means of transport, taxis and diverse sharing offers. The following partners are part of WienMobil, among others:

• WienMobil Auto
• WienMobil Rad
• Taxi 40100
• Taxi 31300
• Europcar
• ShareNow
• and much more

When using Tap+Ride, banks or payment services (e.g. Apple Pay or Google Pay) may initially display a temporary or pre-authorized transaction. This amount may differ from the actual fare charged (for example, €0.00). The final fare is calculated in accordance with the applicable fare regulations and is usually charged by your bank at a later time.

Only the employer can independently manage job tickets for their employees.

The received ticket is the receipt.

An email to kundendialog@wienerlinien.at with the details and the annual pass or customer number is sufficient.

Please send an e-mail to business@wienerlinien.at.

The introduction of the Corporate Sustainability Reporting Directive (=CSRD), i.e. the directive on sustainability reporting by companies, is an European Union requirement to disclose sustainability aspects in addition to monetary aspects. Among other things, it also stipulates that companies must report their Scope 3 emissions, i.e. indirect emissions from upstream and downstream activities, such as employee mobility.  

Tap+Ride is currently being tested at selected metro stations across Vienna. You’ll find the devices near ticket machines.

They are available at selected entrances at:
Erdberg
Westbahnhof
Zieglergasse
Neubaugasse
Südtiroler Platz – Hauptbahnhof
Stephansplatz
Schwedenplatz
Spittelau
Bahnhof Meidling

No. You only pay the regular Wiener Linien fare.

Please note: your bank may charge additional fees for currency conversion.

Yes, parking permits are available at ticket machines located in subway stations. The permit must be filled outcorrectly using a smudge-proof pen.

Detailed instructions on how to complete a parking permit can be foundhere: How to fill in prepaid parking vouchers - City of Vienna.

Contact details for corporate customer service:

Wiener Linien GmbH & Co KG

Sales & Consulting Department

c/o Corporate Customer Service Team

Erdbergstraße 202, 1030 Vienna

Email: business@wienerlinien.at

As mobility concepts are individually tailored to companies and vary in scope, we kindly ask you to contact us for a non-binding offer. 

As the workshop series are customized, the costs are determined after an initial meeting with the company. 

Yes! The initial consultation is free of charge and suitable for companies that want to delve into the topic of corporate mobility or already want to implement first measures in this field. 

Yes, for example, the “2 Trips VIENNA” ticket is now available across all fare categories. Additionally, the tickets 7 Days VIENNA and 31 Days VIENNA now feature a fixed and transparent date selection, and there are more options available for airport tickets.

Further changes related to fare adjustments can be found in our corresponding FAQs: Adjustment of tariffs from 1 January 2026.

If you’re checked, simply present the card or device you used to pay. The inspector will scan it to confirm that you have a valid ticket.

You need to carry your payment method with you during your journey. If you can’t present it during an inspection, you’ll be considered travelling without a valid ticket. It’s not possible to provide proof later.

If you’ve bought a ticket for someone else, they must travel with you for the entire journey.

The following contactless payment methods are supported:

• Credit and debit cards (Visa, Mastercard)
• Smartphones with Apple Pay or Google Pay
• Smartwatches with a linked payment method

No. Tap+Ride works with standard single tickets, so there’s no need to tap out. Just tap before your journey and you’re set.

Pressing and holding the eye symbol for 3 seconds activates a special operating mode for people with visual impairments (4-Quadrant Mode).

Tap+Ride is valid across all public transport services within Vienna’s core zone – including underground, trams and buses.

The user interface was fundamentally redesigned to improve orientation, simplify operation, and ensure a barrier-free user experience. Special attention was given to a clear structure and intuitive navigation. The new design is intentionally aligned with the WienMobil App, providing a familiar look and consistent logic across all ticket purchasing platforms of Wiener Linien.

No, the use of the Business Portal itself is free of charge.

The basic network of 240 stations has already been fully established. However, additional stations may still be built sporadically with third-party funding.
 

No.

Tickets purchased as a guest via our WienMobil App or the WienMobil Ticketshop cannot be linked to an existing or newly created logwien account after the purchase has been completed.

• Please order your on-call bus no later than 15 minutes before the desired time indicated in the timetable. Indicate your name, the number of passengers, possible luggage, the desired departure time according to the timetable, the station and the destination of your trip.
• The number to call is +43 1 7909 424 XX. When dialling, please enter the numbers of the respective line for the last two digits. For instance, if you wish to order the on-call bus N17, you should call the number +43 1 7909 424 17.

The following information are required to create a timetable: line route, journey time between all stops, compensation times at the final stops and vehicle size. Depending on demand at different times of the day and on different days of the week, as well as the most important connections, the intervals, operating hours and departure times are determined accurate to the second.

The new user interface was developed in close collaboration with UX experts, with the goal of creating a system that is both user-friendly and accessible. Passenger needs – such as quick ticket access and easily findable fare information – were specifically considered. Together with customers, areas for improvement were identified and implemented. The result is an interface that is not only functional and intuitive but also meets the diverse needs of our passengers.

After a successful purchase via our WienMobil App or the WienMobil Ticketshop, you will receive two separate emails at the email address you provided:

• One email containing a link to your e-ticket as well as your ticket in PDF format.
• A second email containing your invoice.

Please keep the email containing your ticket, as you can use it to access your e-ticket at any time.

We always welcome ideas and suggestions for improving public transportation. Just write to us via our contact form.
 

There are various reasons why the scheduled route is changed:

• In the event of major operational disruptions that prevent vehicles from continuing their journey, there are short-haul options on every line to maintain service on part of the line and restore the timetable and planned intervals. This also allows our drivers to adhere to their working hours and break times.
• The vehicles used on rail and road must first travel from the depot or garage to the first or final stop of the line. After their shift, the vehicles return to the depot or garage again. It makes sense to transport passengers during those rides before turning towards the depot. These return journeys are usually carried out between the scheduled intervals.

Our passenger numbers are continuously evaluated to determine the utilisation of our lines. All new vehicles are equipped with electronic counting devices above each door. In addition, manual passenger counts are carried out. Connections also play an important role in planing an interval.

An example: If a tram line connects to an underground line that runs every 5 minutes at weekends, it makes sense for the tram to run every 10 minutes to ensure good connections.

Furthermore the minimum frequency of public transport services is specified in a contract between the City of Vienna and Wiener Linien for each mode of transport at all times of the day. So basic public transport services are provided even at times of low demand or in decentralised areas. Wiener Linien is committed to the economical use of operating resources and personnel, which is why minimum intervals can only be reduced once defined utilisation values have been exceeded regularly.

An example: Due to the high demand, the underground lines run every 2.5 to 3.75 minutes during the morning rush hour. These values refer to the total utilisation within a 30-minute period and not to a single journey. A vehicle could very easily fall above the specified threshold, for example, due to the end of the school day at a secondary school.

The 4-Quadrant Mode is a special operating mode for people with visual impairments. It is activated via the eye symbol in the top right corner of the interface. Once activated, navigation is done using arrows in the four corners of the screen or by tapping the buttons. Each interaction is read aloud – from ticket selection to payment. Tactile markers located next to the screen corners help blind and visually impaired users identify the navigation points and guide them safely through the purchase process.

With a guest purchase via our WienMobil App or the WienMobil Ticketshop, no registration is required. You only need a valid email address to which your tickets and invoice will be sent. With a logwien account, you benefit from additional features: you can access your purchased tickets at any time, save your payment methods for future purchases, and speed up the checkout process.

Navigation has been made significantly more intuitive, allowing you to reach your desired ticket more quickly and easily. Fare information is presented transparently: each ticket includes a “Learn more” button that provides additional details. Throughout the purchase process, contextual hints are displayed to guide you step by step. A new shopping cart feature allows you to combine up to three different ticket types and a total of seven tickets in one transaction. Overall, the ticket purchase process is now simpler, clearer, and more convenient.

All timetables are available on our website and are displayed at all stops.

The WienMobil app shows the next departure times for all stops under the menu item ‘Lines’.

There is generally a separate timetable for: school days, holidays, Saturdays, Sundays and public holidays.

A timetable is permanently adjusted if the route, journey time between stops, operating hours, vehicle size or demand change. Another reason is to coordinate with other lines.

The timetable can also be changed temporarily. On some days, special timetables are used on certain lines. For example, during events (concerts, football matches, bathing season, etc.) or during modernisation measures. On these days, the regular timetable is suspended.

The Europe-wide railway timetable change in December has little impact on Wiener Linien. We only adjust our lines at this time if connections to the S-Bahn are affected.

We make sure that the low-floor trams are distributed as evenly as possible across the Viennese network. Unfortunately, traffic accidents, illegal parking or a broken train can cause the sequence of the trains to change. This can increase the intervals between the low-floor trams.

In principle, construction sites are planned in such a way that there is little to no impact on passengers' usual routes. For this reason, many track construction sites are carried out at night and larger construction projects are carried out during the holiday season. However, depending on the circumstances, normal operations may have to be restricted because sections of the road or track are no longer passable. In bus operations, this usually leads to small-scale diversions due to the greater flexibility. In tram and underground operations, depending on the spatial conditions and existing track connections, entire sections of lines may have to be closed, and replacement measures planned.

Separate construction timetables are drawn up during the construction work. These timetables include the changed route with journey times, the adjusted intervals and the operating hours. This enables stable and scheduled operation even when conditions change, and drivers can take reliable breaks and work shifts based on the prepared duty roster.

Each vehicle transmits its position at regular intervals. This information is used to calculate the distance and travel time to the bus stop. If the position of our vehicles does not change, the distance to the bus stop does not change and the minutes on the display remain the same. Reasons for this could be increased traffic, an accident or someone parking illegally. If the delay lasts longer, a service disruption will be announced on the affected line.

Each line has only one stop where optimal transfer options can be taken into account. This is usually where most passengers change trains. The timetable at the other stops along the rest of the route is therefore determined by this.

We generally run very frequent intervals during the day, which means that transfer times are usually only a few minutes. On lines with longer intervals or during evening and night-time service, connections are coordinated according to priority.

It is not possible to offer all conceivable connections in the form of direct lines. Direct connections often represent inefficient parallel traffic to other lines. Public transport should be viewed as a mass transport system for the entire population, which is why individual wishes cannot be taken into account.

This is because the transition to the new user interface is happening gradually. Older machines are being replaced step by step with new ticket machines.

There are numerous reasons why vehicles are fuller. During the morning rush hour, all available vehicles are in service. The simultaneous start of schools in Vienna leads to a very high volume of passengers in a very short period of time. Public transport can also very easily be fuller than planned due to delays. If there is a delay on a line, a vehicle has to take on more passengers than planned.

Our routes are continuously evaluated through passenger counts and on-site observations. If necessary, we adjust the intervals to have more vehicles in service on a route. However, it must be considered that there is only a limited number of staff and vehicles, which must be distributed as evenly as possible and as needed across the entire city and route network.

Here is an example: at busy intersections, a delay of only 30 seconds can result in 80 additional passengers waiting at the stop. Delays can occur very quickly: for example, a door is held open for additional passengers and the vehicle misses the green phase at the traffic lights. When more people than usual are waiting at the next stop, the passenger change takes longer. This continues until the public transport is extremely crowded.

But how can the delay be made up? We are prepared for precisely such cases and allow for a so-called ‘compensation time’ at the final stops so that the next service can depart on time in the event of delays. Insider information: some lines even have a scheduled waiting time on their route to compensate for delays and reestablish regularity.

The timetable shows the planned stops for boarding and alighting at specified times.

There are various reasons why the planned timetable is not always kept:

Sometimes there are technical difficulties, sometimes delays. However, in surface transport, there are many disruptive factors due to mixed traffic with other road users. These include incidents such as accidents or illegally parked vehicles, which can completely disrupt the timetable. But even shorter delays, for example due to emergency vehicles, garbage trucks or inattentive drivers, can lead to significant deviations from the timetable due to the ever-increasing time required for passengers to board and alight.