Frequently asked questions
May I take my bicycle with me on the public transport?
It is possible to take bicycles on all underground lines from Monday to Friday 9:00 am until 3:00 pm and from 6:30 pm free of charge. It is permitted to take bicycles on the underground the whole day at the weekend. It is never permitted to take bicycles on trams or buses for safety reasons (exception: collapsible bicycles). These vehicles are not licensed to carry them either.
When is it permitted to take bicycles on the underground?
- Monday to Friday (workdays): 9:00 am to 3:00 pm and from 6:30 pm
- Saturday, Sunday and public holidays: no restrictions
Where may I board and where can I put my bicycle on the underground train?
Please only board the underground using doors that are labelled with the bicycle pictogram. Place your bicycle in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip. Using the areas designated for pushchairs for your bicycle is forbidden.
How many bicycles may I take with me?
Every passenger may take a maximum of one bicycle and must use the designated doors. A maximum of two bicycles are permitted per boarding area. If there is already one pushchair and one bicycle in the boarding area, no other bicycle may be placed here. It is not permitted to take a bicycle and a dog at the same time.
Is it also free to take e-bikes?
Yes, it is also possible to transport e-bikes free of charge. For safety reasons, it is forbidden to transport special models such as tandem bicycles or bicycles with auxiliary drives (except for e-bikes).
How old do passengers have to be to take a bicycle with them?
Children under the age of 12 may only take their bicycle with them if accompanied by an adult. Please note: If you are travelling with several children under the age of 12, please ensure that every child with a bicycle is accompanied by an adult.
What happens to my bicycle in case of disruption?
If you have to leave the train between stations due to a disruption, you must leave your bicycle on the train for safety reasons. Our employees will be happy to tell you how you can get your bicycle back again later.
Is it only free for annual pass holders to take a bicycle with them?
No, it is possible to take a bicycle with you free of charge with all tickets. However, as an annual pass holder, you have the advantage of being able to take it with you free of charge on ÖBB suburban trains and regional trains in Vienna (core zone).
You can find more information about cycling in Vienna at: www.fahrradwien.at (in German)
Why are the intervals between the low-floor trams sometimes so long?
Wiener Linien’s fleet of vehicles is being progressively modernised, with old trams being replaced by new ULF (ultra-low-floor) trams every year. In the meantime, care is being taken to ensure that ULF trams are spread as evenly as possible across the network.
Nevertheless, even though the deployment of ULF trams is carefully planned, factors such as road traffic accidents, bad parking, faulty trains and many others may result in the trams being redeployed. In such cases, the intervals between the ULFs may be longer.
Why does my line not travel more often? How is an interval determined?
Wiener Linien regularly assesses the demand for public transport in its area of operations by monitoring traffic and counting passengers. The data collected in this way are used to determine the intervals of the services and the vehicles to be deployed. The aim here is to ensure the best possible service to passengers while, at the same time, making responsible use of financial resources.
Why does it sometimes happen that a bus departs right in front of me? Why can’t the driver wait for me?
In order to make sure that services keep to timetables and planned connections with other lines take place, the allocated amount of time spent at each stop must be strictly adhered to. Our drivers will, of course, wait for individual passengers if possible, but it is often the case that they cannot do this.
Why does the minute countdown display at stops sometimes remain unchanged for several minutes?
Every vehicle communicates its position to Wiener Linien’s master computer at regular intervals. The master computer analyses the geodata received and calculates the distance of the vehicle to the stop. This distance is then converted into a time value, taking into account the average speed for the respective time of day and the line in question. This time value, i.e. the countdown until departure, is used for passenger information displays, departure monitors or the public transport app, qando, among others.
This means that the distance of a vehicle from a stop is given in minutes. If the position of a vehicle does not change for any reason – such as if there is a delay because of particularly heavy traffic or other circumstances – the distance to the stop does not change either. This means that the value shown on the countdown display remains the same. If this remains the case for a longer period of time, a disruption message is displayed for the line in question.
From which age does my child need a ticket?
Young passengers who do not go to school yet travel free of charge. Free travel with Wiener Linien also applies until the end of the academic year in which the child turns six. The rules of the ÖBB are different here: the sixth birthday is the cut-off date. Outside Vienna, free travel when accompanied by an adult ends when the child turns six.
And what about during the school holidays?
During the school holidays in Vienna, on Sundays and public holidays, as well as on 2 and 15 November, children and youths may travel free of charge on Wiener Linien’s network until the age of 15. However, free travel does not apply on so-called school-free days (schulfreie Tage) that are approved by the respective school.
In the case of older pupils (excluding vocational pupils) who attend a state school in Austria or a private school with public status, this free travel rule applies until they turn 24. The school ID card is recognised as proof.
Do tram drivers have to help lift pushchairs into the tram?
Wiener Linien drivers are required to help you board with a pushchair. Please only use the doors at the very front when boarding older trams.
Do bus drivers have to lower the bus if I would like to board with a pushchair?
Our drivers are happy to lower the bus. Please ask them to do so if your wish to board happens to be overlooked. In the case of short distances between stops and regular use, the pressure in the hydraulic system during the journey may be too low. In these rare cases, it is not possible to lower the bus.
What percentage of Wiener Linien’s vehicles is air-conditioned?
Nearly 60 percent of all underground trains, trams and buses are currently air-conditioned. Buses have the highest proportion of air-conditioned vehicles (over 90 percent). Given that Wiener Linien has been buying air-conditioned vehicles for a number of years now, the proportion of such vehicles is steadily rising. However, rail-bound vehicles have a much longer lifetime than buses, which is why the switch is taking much longer here. Nearly 50 percent of all underground trains are currently air conditioned, while a little over one third of the trams are.
Window open, window closed? What is the right thing to do?
In air-conditioned vehicles, stickers on the tilt windows indicate that it is only possible to achieve a pleasant temperature if the windows remain closed. If there is no sticker on the window, then the vehicle does not have any air conditioning. In such vehicles, all windows should remain open when temperatures are high.
Why are the air-conditioning units on the ULF trams not turned on?
The ULF tram is the most modern tram in Wiener Linien’s fleet. However, the first generation of ULF trams is not equipped with air conditioning. The second generation, which has been in service since 2007, is air-conditioned and every newly acquired vehicle is delivered with air conditioning.
How do I know if a vehicle is air-conditioned?
In an air-conditioned ULF tram, all handrails and straps are yellow (throughout the whole tram). You can also recognise air-conditioned U6 trains by the yellow handrails and red plastic seats throughout the train.
How does the air conditioning work?
The air conditioning is used when the outside air temperature exceeds 25 degrees. The temperature in buses is reduced by a maximum of three degrees compared to the outside air temperature. On the underground and trams, the temperature is reduced by up to five degrees. In addition to this, the air is also dehumidified. The air conditioning is fully automated, which means that our drivers have no way of individually setting the temperature in the vehicles.
Why are older vehicles not retrofitted with air conditioning?
The primary reason is weight. Older vehicles are not designed to carry an additional air-conditioning unit on the roof – an air-conditioned tram weighs half a tonne more than a tram without air conditioning. In the case of newer vehicles, the additional weight was taken into account during construction. There are no plans to retrofit older vehicles for cost reasons.
Why is it so difficult to achieve the ‘right’ temperature?
It is important to know that the way in which the air conditioning of public transport works is very different to how buildings or cars are cooled. It is impossible to find the perfect temperature for every passenger. Passengers generate heat, and hot or cold air rushes into the vehicle at every stop when the doors open.
Moreover, trams and buses, and sometimes even the underground, travel above ground, which means that they are completely exposed to the elements. Bright sunshine and high temperatures, together with the factors stated above, reduce the performance of the air-conditioning system.
You can find out more about this topic on our blog (in German).
How can I get help at the platform?
There are safety-related systems installed on every platform that are easy to find, located directly beneath the green SOS cube. The emergency call point is located next to the emergency stop button. Both buttons are red, highly visible and accompanied by with instructions.
If you activate the emergency call function, you will be immediately connected to an employee in the control centre. The emergency stop button brings inbound and outbound underground trains to a halt. The drivers receive a signal and are either no longer allowed to enter the station or are instructed to proceed at a very low speed. An alarm also sounds.
And what exactly should I do if someone on the platform needs help?
- Go to the green SOS cube – directly beneath this you will find the safety-related systems.
- Press the emergency call button. You will be connected to the control centre.
- Describe the situation. The control centre will turn on the cameras in order to assess the situation and send emergency services to the station.
Stay close to the person who needs help – not being alone has a calming effect.
How do I respond correctly when someone falls onto the underground tracks?
- Go to the green SOS cube on the platform – directly beneath this you will find the emergency stop and emergency call button.
- Activate the emergency stop – this will prevent trains from arriving or departing.
- Notify the control centre via the emergency call button. It will send the emergency services.
Never go onto the tracks yourself. Stay close to the person who needs help – not being alone has a calming effect.
And what if something happens in the vehicle?
There are also systems in our vehicles to enable you to respond accordingly to emergency situations. The emergency brake and an intercom are located right next to the door when boarding the underground train, enabling you to establish contact with the train driver and explain the situation. When you do this, there will be no loud signal or other noise, meaning that you can get help without drawing attention to what you are doing.
If you pull the emergency brake when the train is located in a tunnel between two stations, the train will only stop when it reaches the next station. This is for safety reasons.
But maybe it is not an emergency...
In case of doubt, it is an emergency. Please do not hesitate to use the safety-related systems installed on the public transport network. Do not wait for others to act if you see that someone needs help or is facing a dangerous situation. If the situation calms down, we ask you to inform us.
Is it true that inspectors are not allowed to physically stop people who run away?
No. It is widely believed, incorrectly, that only police officers may physically stop people who run away. Wiener Linien employees may also stop people running away. This is particularly the case if the individual in question endangers other passengers while trying to escape.
Do ticket inspectors always have to wear their ID on their clothes in a way that is clearly visible?
No, there are certain situations where this is not the case. For instance, during large-scale inspections at key intersections. Employees are also there in civilian clothing and with no Wiener Linien safety vest. Of course, you can ask to see ID in case of an inspection. This ID includes the employee number and a picture of the inspector.
Is it true that fare-dodgers do not need to show ID?
This is partially true. If a person is caught without a ticket and immediately pays the fine of (currently) EUR 103.00, then this person does not need to show any ID. If the passenger would like to pay the fine by means of a paying-in slip, however, then they must show ID to the Wiener Linien inspector. If they refuse, the police will have to be called.
Do I need to hand over my ticket in the event of an inspection?
Yes. According to the conditions of carriage, in the event of an inspection, tickets must be presented to our employees ‘upon request and, if necessary, handed over for closer inspection.’ The requirement to hand over tickets also applies to electronic ones, i.e. mobile tickets for example.
Can I buy my mobile ticket when I have already boarded the vehicle?
No. As a rule, Wiener Linien passengers require a valid ticket before beginning their journey on public transport. Exception: Individuals who buy their ticket (at a slightly higher price) on the bus or tram must do so from the driver or the ticket machine immediately upon boarding. Mobile tickets must always be purchased before starting your journey. It can be determined when a mobile ticket has been purchased.
Core zone of Vienna (formerly zone 100)
The core zone of Vienna comprises all lines within Vienna (train, Badner Bahn, bus, tram, underground and most regional bus lines).
It does not include airport buses, the Westbahn train and the City Airport Train (CAT).
If you have a Wiener Linien ticket, then you can travel with it to the following train stations:
- Westbound to St. Pölten: Purkersdorf Sanatorium station
- Southbound line to Wiener Neustadt: Liesing station
- On the line to Ebenfurth: Blumenthal station
- Eastbound to Gramatneusiedl: Kledering station
- Eastbound to Hainburg-Wolfsthal: Schwechat Stadt station
- Eastbound to Marchegg: Hausfeldstrasse station
- Northwest to Korneuburg: Strebersdorf station
- Northbound to Gänserndorf and Czech Republic: Süßenbrunn station
- Northbound to Laa an der Thaya: Gerasdorf station
- Franz Josef line towards Klosterneuburg: Nußdorf station
- Badner Bahn: Vösendorf-Siebenhirten station